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Bug
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Resolution: Fixed
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Low
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Severity 3 - Minor
Summary
After initiating a free trial of an add-on in Confluence the add-on will show a message saying you unsubscribed to it.
Environment
Cloud
Steps to Reproduce
- Start a free trial for any add-on
- Finish the installation
- Go to manage add-ons
- The following message should be presented in it: You have unsubscribed from this add-on. The add-on will continue working until the end of your current billing cycle (May 03, 2017). You can now uninstall the add-on from your Confluence instance.
Expected Results
The add-on shouldn't display this message as it leaves the customer unsure if the add-on subscription is fine.
It should show the user something like this: Your trial is expiring on May 03, 2017. You will be billed for this add-on after your trial ends.
The user should be unsubscribed only when using the stop trial button.
Notes
JIRA add-ons are affected as well
Actual Results
The customer is presented with the following:
- is related to
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UPM-5662 Failed to load
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[MP-11] After initiating a free trial of an add-on in Confluence the add-on will show a message saying you unsubscribed to it
akasper, I've opened up https://ecosystem.atlassian.net/browse/UPM-5662 to fix this in UPM. I'll close this issue, and you can watch the UPM issue for the fix.
The issue about the "You have unsubscribe" message showing up is caused by the AutoRenew license field being set to false. It was discussed in the comments in this issue: https://extranet.atlassian.com/jira/browse/PUR-10725
alwang, I think the issue you mentioned is a different one than what's described here. There may be something wrong with the licensing system as bwoskow mentioned, since we're not able to license any add-on in Confluence, but we're able to successfully license add-ons in JIRA without any problem.
mjensen - I was able to reproduce this - or more specifically what I think is a more general licensing error. I checked on a vertigo dev instance and was able to install an add-on but couldn't get a trial license for it. My expectation is that the license change failed somewhere, e.g. it didn't propagate to the tenant. I don't believe this to be an error in UPM itself, but rather in the underlying licensing systems.
cc rtalusan - can you follow up with this? Thanks
I see thishas been marked as resolved... but it's still not working for me.