Uploaded image for project: 'Identity'
  1. Identity
  2. ID-8122

Ability to bulk sending password recovery email to the portal-only customers

    XMLWordPrintable

Details

    • 14
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      Problem Definition

      After the migration to Jira Cloud, the Service Desk customers will lose their password due to:

      • For Cloud -> Cloud migration, the backup file doesn't contain the password (nopass) as the passwords are stored externally.
      • For Server -> migration, the backup contains password but Jira Cloud's using a different password storing method than Jira Server (pkcs5s2) and so the password no longer valid after the migration.

      Suggested Solution

      Ability for admins to trigger bulk sending the password recovery email to the customer accounts.

      Why this is important

      • Customers would be confused and fail to login with their account after the migration.
      • Currently, there's no way for admin to trigger the password reset on the portal only accounts.

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              cteh Ting (Chiou Ting Teh)
              Votes:
              8 Vote for this issue
              Watchers:
              20 Start watching this issue

              Dates

                Created:
                Updated: