Running Product Link Fixes For Confluence C2C Migration Get Stuck At Backup Task

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    • 1
    • Minor
    • Warranty

      Issue Summary

      After successful execution of copy plan for a Confluence Cloud to Cloud migration, executing product link fixes from admin UI get hung in BACKUP status

      Steps to Reproduce

      1. Complete successful execution of copy plan for a Confluence Cloud instance (ex: https://source-example.atlassian.net) to another Confluence Cloud instance
        (ex: https://destination-example.atlassian.net)
      2. Verify the Confluence data migrated over
      3. Take Confluence Database backup first
      4. Access Admin UI Link Fixing (https://admin.atlassian.net/o/{{ORG_ID}}/links-migration)
      5. Select Confluence product row and click three dots at far right
      6. Click Update New Links
      7. Fill out form Select Destinations
        Destination URL: Confluence - https://destination-instance.atlassian.net
        Migrated from (Base URL): https://source-instance.atlassian.net/wiki
      8. Click Review
      9. Click Update Links

      Expected Results

      LMS fixes links as desired

      Actual Results

      LMS job remains in In Progress within the Admin UI

      LMS job details in backend shows

      backup
Destination for links
https://destination-instance.atlassian.net
Product
[CONFLUENCE]
https://destination-instance.atlassian.net
Destination URL
https://destination-instance.atlassian.net
Migrated from
https://source-instance.atlassian.net
Migrated from override
https://source-instance.atlassian.net/wiki
Started on
Thu, 03 Jul 2025 22:46:47 GMT
Original result

Json:
id:
"xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"
status:
"BACKUP"
startTimeEpoch:
1751582807

jobRequestDetails:
product:
"CONFLUENCE"
destinationProduct:
"CONFLUENCE"
createBackup:
false
destinationURL:
"https://destination-instance.atlassian.net"
productURL:
"https://destination-instance.atlassian.net"
migratedFrom:
"https://source-instance.atlassian.net"
migratedFromOverride:
"https://source-instance.atlassian.net/wiki"

      Eventually LMS job will not finish successfully after several days with details:

      Error	We couldn't complete this task
Description	This might be caused by a connection issue or problems on our side. Try updating the links again or contact Atlassian support.
Product
[CONFLUENCE]
https://destination-instance.atlassian.net
Destination URL
https://destination-instance.atlassian.net
Migrated from
https://source-instance.atlassian.net
Migrated from override
https://source-instance.atlassian.net/wiki
Started on
Tue, 24 Jun 2025 20:10:20 GMT
Completed on
Tue, 01 Jul 2025 04:15:56 GMT
Duration [h:m:s]
152:5:36
Original result

Json:
id:
"xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"
status:
"ERROR"

error:
error:
"INTERNAL_ERROR"
description:
"We couldn't complete this task"
details:
"This might be caused by a connection issue or problems on our side. Try updating the links again or contact Atlassian support."
startTimeEpoch:
1750795820
endTimeEpoch:
1751343356

jobRequestDetails:
product:
"CONFLUENCE"
destinationProduct:
"CONFLUENCE"
createBackup:
false
destinationURL:
"https://destination-instance.atlassian.net"
productURL:
"https://destination-instance.atlassian.net"
migratedFrom:
"https://source-instance.atlassian.net"
migratedFromOverride:
"https://source-instance.atlassian.net/wiki"

      Workaround

      None as of yet.

            Assignee:
            Tapan Parikh
            Reporter:
            Michael Perlstein [Atlassian]
            Votes:
            1 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: