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Suggestion
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Resolution: Unresolved
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None
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8
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Issue Summary
Fixing links on Product Link Fix will not work if custom URL is activated and may error with "You need to be a product admin" in audit logs of link fix. Even if user performing fix is product admin on instance.
Steps to Reproduce
- Activate customURL on Jira or Confluence
- Try to use the Product Link fix
Expected Results
Link Fixing to work or should give info/warning/hint about customURL in use or link fix updates should work as expected.
Actual Results
"Product","Link update ID","Started on","Completed on","Status","Links updated","Links failed","Destination product","Migrated from","Author","Author name","Error message" "[CONFLUENCE] https://Destination.atlassian.net","linkid”,"2025-04-10T12:58:32Z","2025-04-10T12:58:37Z","ERROR","0","0","https://Destination.atlassian.net","https://migrateFrom”,"useremail”,"User Name”,"You need to be a product admin"
Workaround
deactivate the custom URL for the product mentioned in the audit logs of Link Fixing
https://support.atlassian.com/organization-administration/docs/remove-or-deactivate-a-custom-domain/