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  1. Migration Platform
  2. MIG-168

Attachments not loading after Confluence migration

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    • 12
    • Minor

    Description

      Issue Summary

      Attachments are failing to display for migrated Confluence space. Thumbnails are not loading on Confluence pages but the attachments will load from the 'Attachments' page fine.

      Steps to Reproduce

      1. Migrate Confluence space from Server to Cloud using Confluence Cloud Migration Assistant
      2. View migrated Confluence space in Cloud instance

      Expected Results

      Page loads properly displaying all attachments

      Actual Results

      Some attachments fail to be displayed even though they are present on the Cloud instance
      Logs show:

      2020-04-27 18:08:35.307	WARN	com.atlassian.confluence.servlet.download.RedirectToFileStoreDownload	Failed to obtain thumbnail for attachment 298871 (processing status: FAILED). Sending redirect to the original image.

      Workaround

      • You can access and view the attachments by clicking on '...' at the top right and selecting 'Attachments' to load a list of all attachments on the page.
        OR
      • If there are multiple pages affected, please contact Atlassian Migration Support team and ask to apply a workaround for this issue, the migration support team can apply this workaround on your cloud site.

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              bwalker2 Byron Walker
              hbui Houston B.
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              Dates

                Created:
                Updated:
                Resolved: