Details
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Suggestion
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Resolution: Unresolved
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None
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22
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21
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Description
Problem Definition
Whether you have a user without email or you exceed your license seat limit in the Cloud the error message stated doesn't help identify the problem:
Error importing data: cloud.atlassian.logmon.laas.api.PrivacySafeException: Privacy-safe boxing of a com.atlassian.jira.bc.dataimport.identity.UsersImportService$WrappingCrowdException
Suggested Solution
Log the exact problem or at least give a hint of the issue the customer is facing. Replace the generic error message.
Workaround
As there is no way for a customer to access the backend logs, you will need to reach out to Cloud support
Alternatively, users can refer to the following KB:
Attachments
Issue Links
- is related to
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JRACLOUD-79457 Cloud to Cloud site import mail fail due to 'GroupAttribute' entries in entities.xml file
- Closed
- mentioned in
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