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  1. Migration Platform
  2. MIG-1321

Attempting bulk create issues (through a CSV file) using email addresses for custom user picker fields results in error

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    • 5
    • Severity 3 - Minor
    • 108

      Issue Summary

      Attempting bulk create issues (through a CSV file) using email addresses for custom user picker fields results in error.

      Steps to Reproduce

      1. Press the global Create button.
      2. In the Create issue dialog, press the Import button to move to the bulk Create screen:
      3. Upload a CSV file, the file must contain email addresses to map with custom user picker fields.
      4. Map the email data from the CSV files to the a custom user picker field during the import process.
      5. Finish the import process.

      Expected Results

      Th issues are created, and the emails mapped result in the corresponding user set in the user picker fields.

      Actual Results

      An error in shown, indicating "Issue can't be created due to the error/s [ User '<email address>' was not found in the system. ]"

      Workarounds

      • Use the AAID instead of the email.
      • Use the full External System Import option instead of the Bulk Create.

        1. image-2021-08-10-14-02-26-701.png
          image-2021-08-10-14-02-26-701.png
          96 kB

            [MIG-1321] Attempting bulk create issues (through a CSV file) using email addresses for custom user picker fields results in error

              Unassigned Unassigned
              rchiquete Rene C. [Atlassian Support]
              Affected customers:
              13 This affects my team
              Watchers:
              22 Start watching this issue

                Created:
                Updated:
                Resolved: