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Suggestion
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Resolution: Fixed
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407
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+underlined text+
Hi everyone,
Thanks for voting and commenting on this issue. Your feedback is key to helping us understand how you use Jira so we can continue improving your experience. To uphold our value for transparency, we wanted to provide an update that we have no immediate plans to put this suggestion on our near term roadmap.
Please remember that jira.atlassian.com is one of many inputs for the Jira roadmap. You can learn more about our process here.
I understand that our decision may be disappointing, however, this problem remains on our radar and we will provide further updates if our stance changes. Please don't hesitate to contact me if you have any questions.
Regards,
Eric Zheng
ezheng@atlassian.com
Product Manager, Jira
Problem Definition
Case 1:
For leading tracking (a use case specifically support by JIRA), having items on the board for more than 14 days is extremely common. In some cases, this can easily be up to 6 months.
Case 2:
A customer has too many issues in his "Done" column and wants to remove them before the 14 days term
Case 3:
A customer has multiple columns tied to statuses that are configured to Done category.
Suggested Solution
- Make it possible to configure a Business board to show issues for more than 14 days.
- Make it possible to remove issues from a Business board before the 14 days term.
Workaround
This is by no means a fix but I hope it will help you get quicker access to those Done issues that are more than 2 weeks old:
- Write a JQL query that returns all issues in a project that have been done for more than 14 days e.g.
project = CJSWK AND (fixVersion in unreleasedVersions() OR fixVersion is EMPTY) AND status = Done AND NOT (updated >= -2w OR statusCategory != Done) ORDER BY Rank ASC
- Run that JQL and copy the URL of the search page
- Create a shortcut that links to that URL. I called mine Older Done Issues:
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- Gathering Interest
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- Gathering Interest
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ACE-4363 Loading...
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[JWMCLOUD-19] Ability to configure Business board to show issues for more than 14 days and remove issues before 14 days
Am I reading this correctly, y'all commented and closed out https://jira.atlassian.com/browse/JWMCLOUD-257 because it was a lesser known and duplicated issue to this one, but also closed out this one? Also, why can't we see in the history when this was closed out?
sguio is this restricted to project admin only? I can see the option on our Projects but many (non-admin) can't.
Can we get the details of the implementation?
Does it reference the Resolution field or the Status field?
If it applies to Status, does it apply to all statuses in the "Done" Status Category, regardless of how many of those are used in the project/board?
Does it only look at the issues in the right-most column?
Which date field is being evaluated? Is it the Resolved date or the Updated date or some other date?
Its progress, but there is still no option to remove "done" issues manually, as suggested in the original question.
Hi all,
Thank you for your patience. I'm pleased to let you know that we have now updated Removed resolved items after with the options of 7,14,30 and 60 days.
Regards,
Susana Guio
Engineering Manager, Jira
Yeah, we really need this as a feature at our company. We always have issues on our boards that need to stay longer than 14 days for an internal review. I hope this is implemented soon. Thanks!
+1 for this. It is confusing for users when issues disappear from the board unexpectedly.
Maybe the best option would be to match what already is provided on the "List" tab, a Hide Done Items option
We need this as a company too, make a button for letting the done tickets stay in that phase for infinity 
Our team needs this.
it is a lot easier to manage the tickets from the board.
Thanks.
Another way I've found to find the >2w Done items was to click on the LIST tab ... brings up all items in the project, and then filter on DONE items. Not perfect but simple way to quickly find those "missing" done items.
Please make this feature available. It doesn't make any sense only to offer this option to Company managed projects.
Hi, why is it so hard to add this feature an let the user decide when to hide the issue from board view??
This is very frustrating.
Our team needs this.
its a lot easier to manage the tickets from the board
Thanks
Our team needs this. We have more than 3k issues (maximum board limit) in our JSM project, so as a result not all issues are displayed at native board and this is a problem. Of course, we have did a workaround with creating separate Jira Software boards to work on them, but it is very uncomfortable for us.
We need a possibility to reduce "X" days, when issues are still displaying in final statutes (Done) at our JSM board to get back work on native JSM board.
I suspect this issue will disappear with the announcement that they are rolling JWM into Jira. It would be nice it that could be confirmed here by Atlassian.
on the community we'll told to vote on this if we need it but the site wont let us . this is crazy there's no way to leave issues visiblle in Done column as long as we want.