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Bug
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Resolution: Low Engagement
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Medium (View bug fix roadmap)
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None
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6.2
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6.02
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1
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Severity 2 - Major
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0
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Issue has attachment with space in filename.
Opening this attachment from issue screen works correctly (redirection to address myjirainstance/secure/attachment/10326/Forward%20balances.xls)
Opening from Plan Mode doesn't convert space to %20 and causes 404 error (redirection to myjirainstance/secure/attachment/10326/Forward+balances.xls)
[JSWSERVER-9558] Cannot open attachment with space in filename from Plan Mode
Courtney German
added a comment - Has a fix been figured out yet for this issue? Our developers have been hitting this issue.
Courtney German
added a comment - Has a fix been figured out yet for this issue? Our developers have been hitting this issue. 
Mike Mol
added a comment - I had the same problem, but we fix this.
On our Jira server we have also an IIS with a reverse proxy. In the reverse proxy configuration you need to enable double escaping. This fixed the problem for us. I think that's why it doesn't appear on every server and can't always reproduce the problem.
I hope my solution will help.
Greetings
Mike Mol
added a comment - I had the same problem, but we fix this.
On our Jira server we have also an IIS with a reverse proxy. In the reverse proxy configuration you need to enable double escaping. This fixed the problem for us. I think that's why it doesn't appear on every server and can't always reproduce the problem.
I hope my solution will help.
Greetings 
Stanisław Matczak
added a comment - I've just upgraded JIRA Agile to 6.6.13 version.
If some issue has attachment with space in filename (some attachment.txt) and attachment is accessed from Planning Board, the link is converted to "[server name]/secure/attachment/[number]/some+attachment.txt".
And here starts the funny story: on one Windows server this link (some+attachment.txt) works correctly, on second server this link goes to 404 webpage. Maybe it's the reason why in your case it works correctly.
Stanisław Matczak
added a comment - I've just upgraded JIRA Agile to 6.6.13 version.
If some issue has attachment with space in filename (some attachment.txt) and attachment is accessed from Planning Board, the link is converted to " [server name] /secure/attachment/ [number] /some+attachment.txt".
And here starts the funny story: on one Windows server this link (some+attachment.txt) works correctly, on second server this link goes to 404 webpage. Maybe it's the reason why in your case it works correctly. stanislaw.matczak and maperez, are you still able to to reproduce this problem? We are not able to reproduce on the latest JIRA Agile (6.6.51).
Also what is the version of JIRA you are using?
Miguel Angel Perez
added a comment - I have the same problem in v6.6.13 with windows server and IIS.
Miguel Angel Perez
added a comment - I have the same problem in v6.6.13 with windows server and IIS. 
Hi,
At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products.
This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact.
Please note the comments on this thread are not being monitored.
You can read more about our bug fix policy here and how we prioritize bugs.
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Jira Data Center