Greenhopper is unavailable since the ugprade task is failed, see following error:

      2013-03-21 07:45:07,751 http-apr-8080-exec-15 ERROR vkharisma@awesome.com 465x1147x1 12tabsn 172.21.140.111 /rest/plugins/1.0/com.pyxis.greenhopper.jira-key [sal.core.upgrade.DefaultPluginUpgradeManager] Upgrade error: Unexpected exception caught during plugin upgrade: java.lang.NullPointerException
      	at com.atlassian.crowd.embedded.impl.IdentifierUtils.toLowerCase(IdentifierUtils.java:42)
      	at com.atlassian.greenhopper.upgrade.GhUpgradeTask032DaoImpl.processCardColor(GhUpgradeTask032DaoImpl.java:67)
      	at com.atlassian.greenhopper.upgrade.GhUpgradeTask032DaoImpl.access$100(GhUpgradeTask032DaoImpl.java:15)
      	at com.atlassian.greenhopper.upgrade.GhUpgradeTask032DaoImpl$2.onRowRead(GhUpgradeTask032DaoImpl.java:55)
      	at com.atlassian.greenhopper.upgrade.GhUpgradeTask032DaoImpl$2.onRowRead(GhUpgradeTask032DaoImpl.java:51)
      	at net.java.ao.EntityManager.stream(EntityManager.java:924)

      This is due to the upgrade task is not successfully convert mix-case username hence makes it NULL

                ...
                // make it lower case - we hope "unassigned" is already ok...
                String assignee = cardColorAO.getVal();
                String lowercasedAssignee = IdentifierUtils.toLowerCase(assignee);
                if(!assignee.equals(lowercasedAssignee))
                {
                    cardColorAO = ao.get(CardColorAO.class, cardColorAO.getId());
                    logInfo("Changing card color assignee from '%s' to '%s'", assignee, lowercasedAssignee);
                    cardColorAO.setVal(lowercasedAssignee);
                    cardColorAO.save();
                ...
      

      There are NULL values in the "60DB71_CARDCOLOR" below:

      "#cccb6b" 335 1 19 "assignee" ""
      "#8d6811" 336 0 19 "assignee" ""

      Workaround

      https://confluence.atlassian.com/display/GHKB/Greenhopper+is+Unavailable+due+to+the+GhUpgradeTask032+failed

          Form Name

            [JSWSERVER-8325] GhUpgradeTask032 failed due to NPE

            Conny Postma made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 128693 ]
            Bugfix Automation Bot made changes -
            Minimum Version New: 6.01
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2853858 ] New: JAC Bug Workflow v3 [ 2935803 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v7 - Restricted [ 2543634 ] New: JAC Bug Workflow v2 [ 2853858 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Ignat (Inactive) made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 1550448 ] New: JIRA Bug Workflow w Kanban v7 - Restricted [ 2543634 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: fixme New: affects-server fixme
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 [ 909387 ] New: JIRA Bug Workflow w Kanban v6 - Restricted [ 1550448 ]
            Marek Broda (Inactive) made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            Michael Andreacchio made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 129454 ] New: This issue links to "Page (Atlassian Documentation)" [ 129454 ]
            Michael Andreacchio made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 48743 ] New: This issue links to "Page (Atlassian Documentation)" [ 48743 ]

              Unassigned Unassigned
              vkharisma vkharisma
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: