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  1. Jira Software Data Center
  2. JSWSERVER-5308

GreenHopper throws errors when accessed in IE10

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low (View bug fix roadmap)
    • 6.2.2
    • None
    • None

    • Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0; .NET4.0E; .NET4.0C)

      Windows 8 build 8400

      As a user, I expect GreenHopper to fully support the new version of IE in Windows 8 by the time Windows 8 is released.

      Currently the following error is thrown:

      An exception occurred
      Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.
      Details
      • Exception: Object doesn't support property or method 'setExpression'
      • Resource: http://jira.am.sony.com:8080/s/en_US-z1w1hz/732/3/1.0/_/download/batch/jira.webresources:jquery-fancybox/jira.webresources:jquery-fancybox.js
      • Line: 1

      The intent of this issue is not to fix this specific bug, but to make sure that Windows 8 and the new version of IE are added to the GH test matrix at some point prior to the release of Windows 8.

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            [JSWSERVER-5308] GreenHopper throws errors when accessed in IE10

            Michael Tokar added a comment -

            Thank you everyone for your comments.

            All GreenHopper versions that are supported in JIRA 6.0 (GreenHopper 6.1.5 and onwards) should not experience this problem in IE 10.

            I will close this issue now. Please feel free to create new issues for any specific problems you see using these versions of JIRA and GreenHopper.

            Many thanks,
            Michael Tokar [Atlassian]

            Michael Tokar added a comment - Thank you everyone for your comments. All GreenHopper versions that are supported in JIRA 6.0 (GreenHopper 6.1.5 and onwards) should not experience this problem in IE 10. I will close this issue now. Please feel free to create new issues for any specific problems you see using these versions of JIRA and GreenHopper. Many thanks, Michael Tokar [Atlassian]

            Herb Fickes added a comment -

            We moved to the latest version of Jira v6.0.1 and all of the problems we'd seen with certain browsers including IE10 have gone away.

            Herb Fickes added a comment - We moved to the latest version of Jira v6.0.1 and all of the problems we'd seen with certain browsers including IE10 have gone away.

            Tim Long added a comment -

            Lynn, I'm no longer having any issues with IE10 in Jira 5.2 and GreenHopper 6.2 - maybe you just need to update?

            Tim Long added a comment - Lynn, I'm no longer having any issues with IE10 in Jira 5.2 and GreenHopper 6.2 - maybe you just need to update?

            Lynn McCormack added a comment -

            We are having the same problem with Windows 7 / IE10 users. Users were auto updated to IE10. Is there a workaround?

            Lynn McCormack added a comment - We are having the same problem with Windows 7 / IE10 users. Users were auto updated to IE10. Is there a workaround?

            David Volz added a comment -

            We're having the same problem with Windows 7 / IE10 users.

            David Volz added a comment - We're having the same problem with Windows 7 / IE10 users.

            Herb Fickes added a comment - - edited

            I can't get our IT folks to upgrade yet, we're still almost a year behind on Jira updates. Trying to do something about it... I'll post when I have some results.

            Herb Fickes added a comment - - edited I can't get our IT folks to upgrade yet, we're still almost a year behind on Jira updates. Trying to do something about it... I'll post when I have some results.

            Robert O'Brien added a comment -

            @ Herb Fickes - what was the result of upgrade to Jira 5.2.x? We're having same issue in our company and any new PCs, laptops have IE 10 installed.

            Robert O'Brien added a comment - @ Herb Fickes - what was the result of upgrade to Jira 5.2.x? We're having same issue in our company and any new PCs, laptops have IE 10 installed.

            Herb Fickes added a comment -

            I tried your second link and it worked, though I couldn't try much since I don't have access to the other options, but I was able to see the basic board.

            We'll upgrade our Jira version to the 5.2.x and try that.

            Herb Fickes added a comment - I tried your second link and it worked, though I couldn't try much since I don't have access to the other options, but I was able to see the basic board. We'll upgrade our Jira version to the 5.2.x and try that.

            Michael Tokar added a comment -

            fickes_herb my apologies for the incorrect link, please try this one: https://jira.atlassian.com/secure/RapidBoard.jspa?rapidView=193

            As I mentioned previously, IE 10 is not yet officially supported, hence the lack of certainty around what works. However I believe it will work on JIRA 5.2.x.

            Michael Tokar added a comment - fickes_herb my apologies for the incorrect link, please try this one: https://jira.atlassian.com/secure/RapidBoard.jspa?rapidView=193 As I mentioned previously, IE 10 is not yet officially supported, hence the lack of certainty around what works. However I believe it will work on JIRA 5.2.x.

            Herb Fickes added a comment -

            Michael, UI can't test this using the link since I don't have access to that board. Instead I get:

            "The requested board cannot be viewed because it either does not exist or you do not have permission to view it."

            Shouldn't someone at Atlassian have tested IE 10 support?

            Herb Fickes added a comment - Michael, UI can't test this using the link since I don't have access to that board. Instead I get: "The requested board cannot be viewed because it either does not exist or you do not have permission to view it." Shouldn't someone at Atlassian have tested IE 10 support?

              Unassigned Unassigned
              bberenberg Boris Berenberg (Inactive)
              Affected customers:
              18 This affects my team
              Watchers:
              21 Start watching this issue

                Created:
                Updated:
                Resolved: