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  1. Jira Software Data Center
  2. JSWSERVER-21884

Clicking "authorize" in MS Teams users gets the message "The request token cannot be authorized at this time"

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      Issue Summary

      This is in regards to the Jira Server Add on for Microsoft Teams. User has set everything up as per the instructions but when they click authorize they get the message below "The request token cannot be authorized at this time"

      Steps to Reproduce

      1. Copy Jira ID from the Configuration page of the add-on ( in Jira) 
      2. Add Jira Server to MS Teams 
      3. type 'connect' to connect to your Jira.
      4. Sign in
      5. Authorize 

      Expected Results

      Authorization is successful 

      Actual Results

      The below exception is thrown in the xxxxxxx.log file:

      ERROR ServiceRunner     [c.microsoft.signalr.HubConnection] HubConnection disconnected with an error: Server timeout elapsed without receiving a message from the server

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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          image-2020-11-01-15-25-09-112.png
          34 kB

          Form Name

            [JSWSERVER-21884] Clicking "authorize" in MS Teams users gets the message "The request token cannot be authorized at this time"

              Unassigned Unassigned
              zvorona@atlassian.com Zoryana Vorona (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: