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  1. Jira Server and Data Center
  2. JRASERVER-70563

Accessing an issue collector form directly through the URL shows a blank page

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    Details

    • Type: Bug
    • Status: Gathering Impact (View Workflow)
    • Priority: Low
    • Resolution: Unresolved
    • Affects Version/s: 7.13.0, 7.12.1, 8.0.2, 7.13.5, 8.5.0, 8.6.0
    • Fix Version/s: None
    • Component/s: Issue - Create Issue
    • Labels:
      None

      Description

      Summary

      Accessing an issue collector form directly through the URL using the custom template shows a blank page.

      Steps to Reproduce

      1. Create an issue collector using a Custom template.
      2. add at least one Custom field to this issue collector (Description, Component, priority, attach file)
      3. While editing the issue collector, get its ID in the URL.
      4. Access the issue collector directly using the following URL:
        https://<INSTANCENAME>.atlassian.net/rest/collectors/1.0/template/form/<ISSUE COLLECTOR ID>
      5. These steps are based in this article:

      Expected Results

      Using a Raise bug or Got feedback? the form is correctly rendered:

      Actual Results

      The URL shows a blank page when using the Custom form:

       

      Workaround

      None.

        Attachments

        1. blank.png
          blank.png
          23 kB
        2. expected.png
          expected.png
          56 kB

          Issue Links

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              People

              Assignee:
              Unassigned
              Reporter:
              hbittencourt Henrique Bittencourt
              Votes:
              13 Vote for this issue
              Watchers:
              22 Start watching this issue

                Dates

                Created:
                Updated: