Summary

      As per the documentation - Configuring file attachments, users are allowed to configure the thumbnail size. However, changing the thumbnail width and height to anything bigger than 200x200px does not reflect on the UI. Note that, the thumbnail(s) under $JIRA_HOME/data/attachments/<project-key>/10000/<issue-key>/thumbs are generated with the correct dimensions.

      Steps to Reproduce

      1. Open $JIRA_HOME/jira-config.properties
      2. Edit (or add) the values of the following properties with values greater than 200
        jira.thumbnail.maxwidth = 300
        jira.thumbnail.maxheight = 300
      3. Delete all existing thumbnail images within the attachments directory (that is, those containing 'thumb' in the filename)
      4. Restart Jira

      Expected Results

      Thumbnails in Issue are resized accordingly to the new maxwidth and maxheight values.

      Actual Results

      No changes observerd to the thumbnail size in the issues.

            [JRASERVER-70770] Thumbnail size in Jira cannot be bigger than 200x200px

            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 1

            Same on Jira 8.19. Any plans to fix the problem?

            Alexey Poltavets added a comment - Same on Jira 8.19. Any plans to fix the problem?
            Akmal Harith (Inactive) made changes -
            Affects Version/s New: 8.7.1 [ 91205 ]
            Akmal Harith (Inactive) made changes -
            Component/s New: Issue - Attachments [ 11310 ]
            Akmal Harith (Inactive) made changes -
            Component/s New: Administration - Fields [ 43390 ]
            Component/s New: Issue - Fields [ 11091 ]
            Component/s Original: Rich Text Editor [ 47393 ]
            Akmal Harith (Inactive) made changes -
            Component/s New: Rich Text Editor [ 47393 ]
            Component/s Original: Board configuration [ 12969 ]
            Key Original: JSWSERVER-19788 New: JRASERVER-70770
            Affects Version/s New: 8.2.4 [ 88191 ]
            Affects Version/s New: 7.12.3 [ 81711 ]
            Affects Version/s New: 7.13.0 [ 81291 ]
            Affects Version/s Original: 7.12.3 [ 81617 ]
            Project Original: Jira Software Server and Data Center [ 12200 ] New: Jira Server and Data Center [ 10240 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 1 New: 2
            Akmal Harith (Inactive) made changes -
            Description Original: h3. Summary

            As per the documentation - [Configuring file attachments - Atlassian Documentation|https://confluence.atlassian.com/adminjiraserver0712/configuring-file-attachments-959314260.html], users are allowed to configure the thumbnail size. However, changing the thumbnail width and height to anything bigger than 200x200px does not reflect on the UI. Note that, the thumbnail(s) under {{$JIRA_HOME/data/attachments/<project-key>/10000/<issue-key>/thumbs}} are generated with the correct dimensions.
            h3. Steps to Reproduce
             # Open {{$JIRA_HOME/jira-config.properties}}
             # Edit (or add) the values of the following properties with values greater than 200
             {code:none}
            jira.thumbnail.maxwidth = 300
            jira.thumbnail.maxheight = 300{code}
             # Delete all existing thumbnail images within the attachments directory (that is, those containing '_thumb_' in the filename)
             # Restart Jira

            h3. Expected Results

            Thumbnails in Issue are resized accordingly to the new {{maxwidth}} and {{maxheight}} values.
            h3. Actual Results

            No changes observerd to the thumbnail size in the issues.
            New: h3. Summary

            As per the documentation - [Configuring file attachments|https://confluence.atlassian.com/adminjiraserver0712/configuring-file-attachments-959314260.html], users are allowed to configure the thumbnail size. However, changing the thumbnail width and height to anything bigger than 200x200px does not reflect on the UI. Note that, the thumbnail(s) under {{$JIRA_HOME/data/attachments/<project-key>/10000/<issue-key>/thumbs}} are generated with the correct dimensions.
            h3. Steps to Reproduce
             # Open {{$JIRA_HOME/jira-config.properties}}
             # Edit (or add) the values of the following properties with values greater than 200
             {code:none}
            jira.thumbnail.maxwidth = 300
            jira.thumbnail.maxheight = 300{code}
             # Delete all existing thumbnail images within the attachments directory (that is, those containing '_thumb_' in the filename)
             # Restart Jira

            h3. Expected Results

            Thumbnails in Issue are resized accordingly to the new {{maxwidth}} and {{maxheight}} values.
            h3. Actual Results

            No changes observerd to the thumbnail size in the issues.
            Akmal Harith (Inactive) made changes -
            Description Original: h3. Summary

            As per the documentation - [Configuring file attachments - Atlassian Documentation|https://confluence.atlassian.com/adminjiraserver0712/configuring-file-attachments-959314260.html], users are allowed to configure the thumbnail size. However, changing the thumbnail width and height to anything bigger than 200x200px does not reflect on the UI. Note that, the thumbnail(s) under {{$JIRA_HOME/data/attachments/<project-key>/10000/<issue-key>/thumbs}} are generated with the correct dimensions.
            h3. Steps to Reproduce
             # Open {{$JIRA_HOME/jira-config.properties}}
             # Edit (or add) the values of the following properties with values greater than 200
             {code:none}jira.thumbnail.maxwidth = 300
             jira.thumbnail.maxheight = 300{code}
             # Delete all existing thumbnail images within the attachments directory (that is, those containing '_thumb_' in the filename)
             # Restart Jira

            h3. Expected Results

            Thumbnails in Issue are resized accordingly to the new {{maxwidth}} and {{maxheight}} values.
            h3. Actual Results

            No changes observerd to the thumbnail size in the issues.
            New: h3. Summary

            As per the documentation - [Configuring file attachments - Atlassian Documentation|https://confluence.atlassian.com/adminjiraserver0712/configuring-file-attachments-959314260.html], users are allowed to configure the thumbnail size. However, changing the thumbnail width and height to anything bigger than 200x200px does not reflect on the UI. Note that, the thumbnail(s) under {{$JIRA_HOME/data/attachments/<project-key>/10000/<issue-key>/thumbs}} are generated with the correct dimensions.
            h3. Steps to Reproduce
             # Open {{$JIRA_HOME/jira-config.properties}}
             # Edit (or add) the values of the following properties with values greater than 200
             {code:none}
            jira.thumbnail.maxwidth = 300
            jira.thumbnail.maxheight = 300{code}
             # Delete all existing thumbnail images within the attachments directory (that is, those containing '_thumb_' in the filename)
             # Restart Jira

            h3. Expected Results

            Thumbnails in Issue are resized accordingly to the new {{maxwidth}} and {{maxheight}} values.
            h3. Actual Results

            No changes observerd to the thumbnail size in the issues.
            Akmal Harith (Inactive) made changes -
            Description Original: h3. Summary

            As per the documentation - [Configuring file attachments - Atlassian Documentation|https://confluence.atlassian.com/adminjiraserver0712/configuring-file-attachments-959314260.html], users are allowed to configure the thumbnail size. However, changing the thumbnail width and height to anything bigger than 200x200px does not reflect on the UI. Note that, the thumbnail(s) under $JIRA_HOME/data/attachments/<project-key>/10000/<issue-key/thumbs are generated with the correct dimensions.
            h3. Steps to Reproduce
             # Open $JIRA_HOME/jira-config.properties
             # Edit (or add) the values of the following properties with values greater than 200
             -- jira.thumbnail.maxwidth = 300
             -- jira.thumbnail.maxheight = 300
             # Delete all existing thumbnail images within the attachments directory (that is, those containing '_thumb_' in the filename)
             # Restart Jira

            h3. Expected Results

            Thumbnails in Issue are resized accordingly to the new maxwidth and maxheight values.
            h3. Actual Results

            No changes observerd to the thumbnail size in the issues.
            New: h3. Summary

            As per the documentation - [Configuring file attachments - Atlassian Documentation|https://confluence.atlassian.com/adminjiraserver0712/configuring-file-attachments-959314260.html], users are allowed to configure the thumbnail size. However, changing the thumbnail width and height to anything bigger than 200x200px does not reflect on the UI. Note that, the thumbnail(s) under {{$JIRA_HOME/data/attachments/<project-key>/10000/<issue-key>/thumbs}} are generated with the correct dimensions.
            h3. Steps to Reproduce
             # Open {{$JIRA_HOME/jira-config.properties}}
             # Edit (or add) the values of the following properties with values greater than 200
             {code:none}jira.thumbnail.maxwidth = 300
             jira.thumbnail.maxheight = 300{code}
             # Delete all existing thumbnail images within the attachments directory (that is, those containing '_thumb_' in the filename)
             # Restart Jira

            h3. Expected Results

            Thumbnails in Issue are resized accordingly to the new {{maxwidth}} and {{maxheight}} values.
            h3. Actual Results

            No changes observerd to the thumbnail size in the issues.

              Unassigned Unassigned
              aharith Akmal Harith (Inactive)
              Affected customers:
              9 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated: