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  1. Jira Software Data Center
  2. JSWSERVER-16352

Outgoing mail notification is not rendering the text correctly

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    • Icon: Suggestion Suggestion
    • Resolution: Won't Fix
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      Summary

      Notifications are not rendering text formatting correctly and it's sending as a plain text with some pieces of the code

      Steps to Reproduce

      1. Configure the "User Default Settings" (http://JIRA_URL/secure/admin/ViewUserDefaultSettings.jspa) to use HTML as the "Default outgoing email format"
      2. Edit a description field and add some colors and formatting to the text like the example below: 
        {color:#14892c}*Acceptance Criteria:*{color}

 1. testing 123
----
{color:#654982}*Development and Testing Artifacts:*{color}

      Expected Results

      According to our documentation (Configuring renderers - Implications for JIRA operations) when using the Atlassian wiki renderer, the rendered content (i.e. exactly what you see on the 'View Issue' page) will be sent out in the emails. This will create emails which are as rich as the content makes it.
      If using the wiki style renderer, this is the preferred type of email since it is a real representation of the wiki markup.

      Actual Results

      We'll get the email notification without the text being formatted

      Workaround

      None

        1. Screen Shot 2018-01-19 at 3.24.16 PM.png
          Screen Shot 2018-01-19 at 3.24.16 PM.png
          113 kB
        2. Screen Shot 2018-01-19 at 3.29.16 PM.png
          Screen Shot 2018-01-19 at 3.29.16 PM.png
          83 kB

          Form Name

            [JSWSERVER-16352] Outgoing mail notification is not rendering the text correctly

            Mateo made changes -
            Description Original: h3. Summary

            Customer notifications are not rendering text formating correctly and it's sending as a plain text with some pieces of the code
            h3. Steps to Reproduce
             # Configure the "User Default Settings" ([http://JIRA_URL/secure/admin/ViewUserDefaultSettings.jspa|http://jira_url/secure/admin/ViewUserDefaultSettings.jspa]) to use HTML as the "Default outgoing email format"
             # Edit a description field and add some colors and formatting to the text like the example below:
            {code:java}
            {color:#14892c}*Acceptance Criteria:*{color}

             1. testing 123
            ----
            {color:#654982}*Development and Testing Artifacts:*{color}
            {code}

            h3. Expected Results

            According to our documentation ([Configuring renderers - Implications for JIRA operations|https://confluence.atlassian.com/adminjiraserver073/configuring-renderers-861253418.html#Configuringrenderers-implicationsImplicationsforJIRAoperations]) when using the Atlassian wiki renderer, the rendered content (i.e. exactly what you see on the 'View Issue' page) will be sent out in the emails. This will create emails which are as rich as the content makes it.
            If using the wiki style renderer, this is the preferred type of email since it is a real representation of the wiki markup.

            !Screen Shot 2018-01-19 at 3.29.16 PM.png!
            h3. Actual Results

            We'll get the email notification without the text being formatted

            !Screen Shot 2018-01-19 at 3.24.16 PM.png!
            h3. Workaround

            None             		New: h3. Summary

            Notifications are not rendering text formatting correctly and it's sending as a plain text with some pieces of the code
            h3. Steps to Reproduce
             # Configure the "User Default Settings" ([http://JIRA_URL/secure/admin/ViewUserDefaultSettings.jspa|http://jira_url/secure/admin/ViewUserDefaultSettings.jspa]) to use HTML as the "Default outgoing email format"
             # Edit a description field and add some colors and formatting to the text like the example below:
            {code:java}
            {color:#14892c}*Acceptance Criteria:*{color}

             1. testing 123
            ----
            {color:#654982}*Development and Testing Artifacts:*{color}
            {code}

            h3. Expected Results

            According to our documentation ([Configuring renderers - Implications for JIRA operations|https://confluence.atlassian.com/adminjiraserver073/configuring-renderers-861253418.html#Configuringrenderers-implicationsImplicationsforJIRAoperations]) when using the Atlassian wiki renderer, the rendered content (i.e. exactly what you see on the 'View Issue' page) will be sent out in the emails. This will create emails which are as rich as the content makes it.
            If using the wiki style renderer, this is the preferred type of email since it is a real representation of the wiki markup.

            !Screen Shot 2018-01-19 at 3.29.16 PM.png!
            h3. Actual Results

            We'll get the email notification without the text being formatted

            !Screen Shot 2018-01-19 at 3.24.16 PM.png!
            h3. Workaround

            None
            Gosia Kowalska made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3066559 ] New: JAC Suggestion Workflow 3 [ 3659833 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2627264 ] New: JAC Suggestion Workflow [ 3066559 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Rachel Lin (Inactive) made changes -
            Workflow Original: JIRA PM Feature Request Workflow v2 - TEMP [ 2510985 ] New: Confluence Workflow - Public Facing v4 [ 2627264 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Deyves (Inactive) made changes -
            Description Original: h3. Summary

            Customer notifications are not rendering text formating correctly and it's sending as a plain text with some pieces of the code
            h3. Steps to Reproduce
             # Configure the "User Default Settings" ([http://JIRA_URL/secure/admin/ViewUserDefaultSettings.jspa|http://jira_url/secure/admin/ViewUserDefaultSettings.jspa]) to use HTML as the "Default outgoing email format"
             # Edit a description field and add some colors and formatting to the text like the example below:
            {code:java}
            {color:#14892c}*Acceptance Criteria:*{color}

             1. testing 123
            ----
            {color:#654982}*Development and Testing Artifacts:*{color}
            {code}

            h3. Expected Results

            According to our documentation ([Configuring renderers - Implications for JIRA operations|https://confluence.atlassian.com/adminjiraserver073/configuring-renderers-861253418.html#Configuringrenderers-implicationsImplicationsforJIRAoperations]) when using the Atlassian wiki renderer, the rendered content (i.e. exactly what you see on the 'View Issue' page) will be sent out in the emails. This will create emails which are as rich as the content makes it.
             If using the wiki style renderer, this is the preferred type of email since it is a real representation of the wiki markup.
            h3. Actual Results

            We'll get the email notification without the text being formatted

            !Screen Shot 2018-01-19 at 3.24.16 PM.png!
            h3. Workaround

            None             		New: h3. Summary

            Customer notifications are not rendering text formating correctly and it's sending as a plain text with some pieces of the code
            h3. Steps to Reproduce
             # Configure the "User Default Settings" ([http://JIRA_URL/secure/admin/ViewUserDefaultSettings.jspa|http://jira_url/secure/admin/ViewUserDefaultSettings.jspa]) to use HTML as the "Default outgoing email format"
             # Edit a description field and add some colors and formatting to the text like the example below:
            {code:java}
            {color:#14892c}*Acceptance Criteria:*{color}

             1. testing 123
            ----
            {color:#654982}*Development and Testing Artifacts:*{color}
            {code}

            h3. Expected Results

            According to our documentation ([Configuring renderers - Implications for JIRA operations|https://confluence.atlassian.com/adminjiraserver073/configuring-renderers-861253418.html#Configuringrenderers-implicationsImplicationsforJIRAoperations]) when using the Atlassian wiki renderer, the rendered content (i.e. exactly what you see on the 'View Issue' page) will be sent out in the emails. This will create emails which are as rich as the content makes it.
            If using the wiki style renderer, this is the preferred type of email since it is a real representation of the wiki markup.

            !Screen Shot 2018-01-19 at 3.29.16 PM.png!
            h3. Actual Results

            We'll get the email notification without the text being formatted

            !Screen Shot 2018-01-19 at 3.24.16 PM.png!
            h3. Workaround

            None
            Deyves (Inactive) made changes -
            Attachment New: Screen Shot 2018-01-19 at 3.29.16 PM.png [ 304687 ]
            Deyves (Inactive) made changes -
            Affects Version/s New: 7.3.8 Server [ 71969 ]
            Affects Version/s New: 7.6.1 [ 77418 ]
            Deyves (Inactive) created issue -

              Unassigned Unassigned
              dsenger Deyves (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: