Details
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Bug
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Resolution: Unresolved
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Low
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None
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7.3.1
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None
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7.03
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1
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Severity 3 - Minor
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Description
Summary
When attempting to update a developer license to a commercial license and there is more than application that has a developer license specified. It fails to update with incorrect license error.
Steps to Reproduce
- Install JIRA Software and update the license with a Developer License.
- Install JIRA Service Desk and update the license with a Developer license.
- Generate a Commercial license for JIRA Software.
- Update JIRA Software with a Commercial license.
Expected Results
JIRA software would update with a commercial license.
Actual Results
It fails with an incompatible license type.
Notes
The work around seems simple enough however there is a possibility to create temporary disruption for users even if for brief moment.
Workaround
Delete either the JSD or JSW license. Update the one you didn't delete with a commercial license. Then update the one with the deleted license with a commercial license.