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  1. Jira Software Data Center
  2. JSWSERVER-15620

When more than one developer license is specified on an application. The license fails when attempting to update with a commercial license.

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • 7.3.1
    • None

    Description

      Summary

      When attempting to update a developer license to a commercial license and there is more than application that has a developer license specified. It fails to update with incorrect license error.

      Steps to Reproduce

      1. Install JIRA Software and update the license with a Developer License.
      2. Install JIRA Service Desk and update the license with a Developer license.
      3. Generate a Commercial license for JIRA Software.
      4. Update JIRA Software with a Commercial license.

      Expected Results

      JIRA software would update with a commercial license.

      Actual Results

      It fails with an incompatible license type.

      Notes

      The work around seems simple enough however there is a possibility to create temporary disruption for users even if for brief moment.

      Workaround

      Delete either the JSD or JSW license. Update the one you didn't delete with a commercial license. Then update the one with the deleted license with a commercial license.

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            Unassigned Unassigned
            jcastro Jose Castro (Inactive)
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            Dates

              Created:
              Updated: