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  1. Jira Software Data Center
  2. JSWSERVER-14863

Backlog option is not showing in the Board

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      Summary

      Intermittently, an agile Kanban project with Backlog enabled doesn't display the "Backlog" section icon in the sidebar menu or the "Kanban board" option. Scrum boards don't show the "Backlog" and "Active Sprints" icons in the sidebar menu.

      Environment

      • JIRA Software

      Cause

      The memory cache of the board doesn't contain a project ID, although the filter does, so the board is considered to be without a project and so it doesn't display the options. This cache is rebuilt every 30 minutes so the problem fades away.
      For this reason, the problem doesn't affect all board but it does affect all users accessing the board.

      The reason for the cache being incorrect is still unknown.

      Steps to Reproduce

      While the problem is happening

      1. Go to a board with the problem.

      Somehow board cannot get the project ID so Backlog is missing.

      Expected Results

      The left bar would show "Backlog" section icon.

      Actual Results

      "Backlog" section icon is missing.

      Workaround

      Background Reindex JIRA
      The problem may still happen again in the future and another reindex will be needed to refresh the memory cache.

      Alternatively navigate to the board using the Board menu. Backlog can be accessed by adding &view=planning to the board URL.

            [JSWSERVER-14863] Backlog option is not showing in the Board

            Jamie Roberts added a comment -

            Allen Tingley - I think I am having the same issue as you. I think our issue has been resolved by JIRA. A fix should be out within the next 24 hrs. See: JSW-15070: Boards are disconnected from the projects.

            Jamie Roberts added a comment - Allen Tingley - I think I am having the same issue as you. I think our issue has been resolved by JIRA. A fix should be out within the next 24 hrs. See: JSW-15070 : Boards are disconnected from the projects.

            allen tingley added a comment -

            This issue is currently affecting one of our projects, but is affecting kanban AND scrum boards - but only for boards that rely on filters for one single project. Our other boards are functioning normally.

            allen tingley added a comment - This issue is currently affecting one of our projects, but is affecting kanban AND scrum boards - but only for boards that rely on filters for one single project. Our other boards are functioning normally.

            Paul Flewelling added a comment -

            The re-indexing option doesn't work for us. After multiple background re-indexes we're still unable to access our boards unless we know the direct URL, i.e. /RapidBoard.jspa?rapidView=111

            Paul Flewelling added a comment - The re-indexing option doesn't work for us. After multiple background re-indexes we're still unable to access our boards unless we know the direct URL, i.e. /RapidBoard.jspa?rapidView=111

              Unassigned Unassigned
              mfernandezbadii Mauro Badii (Inactive)
              Affected customers:
              9 This affects my team
              Watchers:
              13 Start watching this issue

                Created:
                Updated: