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  1. Jira Software Data Center
  2. JSWSERVER-12726

Error Message When Viewing Burndown Chart or Versions Report in Internet Explorer or Firefox or Chrome

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Details

    Description

      Summary

      When clicking on Reports and then switching to Burndown Chart report, an error message pops up. This error may also happen when hovering the cursor over the graph area

      Environment

      JIRA v7.0.0-OD-08-002

      Steps to Reproduce

      1. Go To Reports
      2. Switch Report > Burndown Chart
      1. Go To Reports
      2. Switch Report > Versions Report

      Expected Results

      No pop up error message

      Actual Results

      An error occurred

      Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.


Details
1.◦Exception: Script error
◦Resource: https://d2p4ir3ro0j0cb.cloudfront.net/testing124.atlassian.net/s/e511edcf1ee40bedbe9058fe2692cbed-CDN/en_USk1ivba-ren-on/70107/b6b48b2829824b869586ac216d119363/dba7cd7080b243560d4721ff0abde1b2/_/download/contextbatch/js/greenhopper-rapid-non-gadget,gh-rapid,jira.project.sidebar,atl.general,atl.global,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&hasConnectAddons=true&jag=true&jaguser=true&jcap=true&jira-nps-enabled=true&jpo.create-dialog=true&locale=en-US&nps-not-opted-out=true&sd_licensed=true
◦Line: 0
◦Column: 0


Environment

Mozilla/5.0 (Windows NT 6.1; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; rv:11.0) like Gecko

      Workaround

      Safari
      FireFox - dependant on other conditions.

      Attachments

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JSWSERVER-12766 Script error when attempt to load reports on Agile Scrum boards

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSWSERVER-12782 Error showing up when accessing burndown chart in Firefox

          • Low - Low priority issues
          • Closed
          was cloned as

          SW-2978 Loading...

          Activity

            People

              Unassigned Unassigned
              jaguilar Javier Aguilar (Inactive)
              Votes:
              18 Vote for this issue
              Watchers:
              28 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: