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  1. Jira Software Data Center
  2. JSWSERVER-12348

JIRA Agile Kanban board shows a "Unresponsive script" warning in Firefox

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      Precondition

      1. JIRA and JIRA Agile Installed.
      2. Agile Kanban board exists with lots of issues (1500+)

      Steps to reproduce

      1. Open Kanban board with lots of issues in Firefox, e.g. https://jira.atlassian.com/browse/SRCTREEWIN

      Result

      • Page is greyed out
      • Warning: Unresponsive script is shown

      Expected Result

      • Waiting spinner is shown
      • Page loads without any warnings

      My system configuration
      I run Firefox on:

      • Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
      • 16 GB ram

      Environment
      JIRA version: v6.5-m05#65001
      JIRA Agile v6.7.4

      Additional info
      Please refer to the attached screenshots and profiling information from Chrome (file SourceTreeRenderingCPU-20150804T115510.cpuprofile).

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        2. Screen Shot 2016-06-21 at 10.46.53 am.png
          Screen Shot 2016-06-21 at 10.46.53 am.png
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        3. Screenshot from 2015-08-04 1.png
          Screenshot from 2015-08-04 1.png
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        4. Screenshot from 2015-08-04 2.png
          Screenshot from 2015-08-04 2.png
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        5. Screenshot from 2015-08-04 3.png
          Screenshot from 2015-08-04 3.png
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        6. SourceTreeRenderingCPU-20150804T115510.cpuprofile
          1.31 MB

            [JSWSERVER-12348] JIRA Agile Kanban board shows a "Unresponsive script" warning in Firefox

            Ignat (Inactive) added a comment -

            Hi Andrew,

            The issue is resolved as the fix has been made, which is included in 7.2.0 and Cloud versions.
            The patched versions no longer show the problem on the mentioned hardware configurations.

            In a case you still experience the issue post 7.2.0 or in Cloud, can you please provide the approximate number of the issue on the browser you are running? 

            Thanks.

            Cheers,
            Ignat
            JIRA Bugmaster.

            Ignat (Inactive) added a comment - Hi Andrew, The issue is resolved as the fix has been made, which is included in 7.2.0 and Cloud versions. The patched versions no longer show the problem on the mentioned hardware configurations. In a case you still experience the issue post 7.2.0 or in Cloud, can you please provide the approximate number of the issue on the browser you are running?  Thanks. Cheers, Ignat JIRA Bugmaster.

            Andrew Chadwell added a comment -

            Why is the status "Resolved" ? Where is the resolution?

             

            Thanks,

            Andrew

            Andrew Chadwell added a comment - Why is the status "Resolved" ? Where is the resolution?   Thanks, Andrew

            MattS added a comment -

            The default subfilter for Kanban boards uses the unreleasedVersions JQL which is very slow in larger JIRA instances. I always have to add the project keys as arguments to that function to get it to work

            MattS added a comment - The default subfilter for Kanban boards uses the unreleasedVersions JQL which is very slow in larger JIRA instances. I always have to add the project keys as arguments to that function to get it to work

            Tony Pimenta added a comment -

            We are seeing similar issues with firefox and IE with jira 7.0.10 coming from a previous Jira 6 version. The issue affects our scrum boards in the same way.

            Tony Pimenta added a comment - We are seeing similar issues with firefox and IE with jira 7.0.10 coming from a previous Jira 6 version. The issue affects our scrum boards in the same way.

            Ian Wilcox added a comment -

            we have the same problem with firefox 45.0.1 and jira 7.0.10

            Ian Wilcox added a comment - we have the same problem with firefox 45.0.1 and jira 7.0.10

            JHC added a comment - - edited

            This is still definitely happening on any Kanban boards. Even trying to limit using jira-config.properties with jira.search.views.default.max = 200 it still seems to lock up (unless it is not working for some reason). It really looks like it needs a delay render loop for adding all the issues to the board vs just doing it without a chance for the browser to actually do some rendering. I also have limits set on all the columns set to 25...

            Version: 7.0.10

            JHC added a comment - - edited This is still definitely happening on any Kanban boards. Even trying to limit using jira-config.properties with jira.search.views.default.max = 200 it still seems to lock up (unless it is not working for some reason). It really looks like it needs a delay render loop for adding all the issues to the board vs just doing it without a chance for the browser to actually do some rendering. I also have limits set on all the columns set to 25... Version: 7.0.10

            Morgan Knicely (Inactive) added a comment - - edited

            https://support.atlassian.com/browse/PS-4055
            JIRA 6.4.9, JIRA Agile 6.7.12. Also reporting bad performance for Internet Explorer.

            Morgan Knicely (Inactive) added a comment - - edited https://support.atlassian.com/browse/PS-4055 JIRA 6.4.9, JIRA Agile 6.7.12. Also reporting bad performance for Internet Explorer.

            Deleted Account (Inactive) added a comment -

            Firefox 43. Still locks up whenever trying to view a Kanban board. Really tired of having to click "Stop script".

            Deleted Account (Inactive) added a comment - Firefox 43. Still locks up whenever trying to view a Kanban board. Really tired of having to click "Stop script".

            Samuel Gatica (ServiceRocket) added a comment -

            Hi
            We are having the same issue.
            With JIRA 6.4.11 and Firefox 41
            Agile Version 6.7.11

            Thanks

            Samuel Gatica (ServiceRocket) added a comment - Hi We are having the same issue. With JIRA 6.4.11 and Firefox 41 Agile Version 6.7.11 Thanks

            Michael Tokar added a comment -

            ohernandez@atlassian.com we should verify whether this issue is only occurring recently, or if it occurs even on older versions of JIRA Agile. That will inform if it is warranty or not?

            Michael Tokar added a comment - ohernandez@atlassian.com we should verify whether this issue is only occurring recently, or if it occurs even on older versions of JIRA Agile. That will inform if it is warranty or not?

              ohernandez@atlassian.com Oswaldo Hernandez (Inactive)
              ialexeyenko Ignat (Inactive)
              Affected customers:
              16 This affects my team
              Watchers:
              30 Start watching this issue

                Created:
                Updated:
                Resolved: