Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-87824

When "System > Outgoing Mail" is disabled, the "share" feature for plans cannot be used

XMLWordPrintable

      Issue Summary

      "System > Outgoing Mail" is disabled, the "share" feature for plans shows the following message and cannot be used.

      Outgoing mail is not configured.
      You can configure it here Outgoing Mail
      

      Also, there is the same "share" in the issue view, and it can't be used because the same error appears if "Outgoing Mail" is disabled.

      Steps to Reproduce

      ※This can only be seen with the "Share" feature where the smart link sharing is enabled.

      1. Go to Jira Settings > System > Outgoing Mail, and disable outgoing mail.
      2. Go to Plans > Select any plan and display the timeline.
      3. Click the share button at the top right.

      Expected Results

      Tabs like Export, which are not related to sending emails, can be used.

      Actual Results

      Show the following message and cannot export.

      Outgoing mail is not configured.
      You can configure it here Outgoing Mail
      

      Workaround

      The current workaround is to enable "Outgoing Mail."

              db4a2411b0af Steph Lozier
              69b15089269e M.Shimizu
              Votes:
              2 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: