Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-89911

Create Subtask button is missing on issue types above Epic Level

    • 6
    • 8
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      The Create Subtask button was changed to Create a Child button, and now it isn't possible to create subtasks on issues above the Epic level.

      For customers that don't want to use Epics, it is a problem, as they used to have a hierarchy level that excluded Epics.

        1. image-2024-04-04-16-13-31-562.png
          image-2024-04-04-16-13-31-562.png
          64 kB
        2. image-2024-04-05-10-55-21-077.png
          image-2024-04-05-10-55-21-077.png
          15 kB
        3. image-2024-04-05-10-55-53-970.png
          image-2024-04-05-10-55-53-970.png
          20 kB
        4. image-2024-04-05-10-56-52-280.png
          image-2024-04-05-10-56-52-280.png
          74 kB
        5. screenshot-1.png
          screenshot-1.png
          62 kB

            [JRACLOUD-89911] Create Subtask button is missing on issue types above Epic Level

            Hi 21765e022a14 - Jira's issue hierarchy is designed to enforce the order in which work is broken down. As part of this, subtasks sit under L0 issue types. There was a bug previously where subtasks could be created under L1+ issue types. I can suggest a couple of things here:

            1. Create an issue type named "subtask" at the level below the parent you are trying to breakdown
            2. Demote the parent issue type to the L0 level and then you will be able to create subtasks

            Also, if the parent issue types already had subtasks prior to the change, the + button will still appear in the subtask panel further down the issue and subtasks can be created here

            Also, if you want to change any existing issues to a different type, for example if you wanted to migrate existing subtasks to another L1 issue type, bulk edit is the fastest way to do this (this can be done from the backlog or via the "issues" view then three dot menu)

            hope this helps!

            Loretta Brunette added a comment - Hi 21765e022a14 - Jira's issue hierarchy is designed to enforce the order in which work is broken down. As part of this, subtasks sit under L0 issue types. There was a bug previously where subtasks could be created under L1+ issue types. I can suggest a couple of things here: Create an issue type named "subtask" at the level below the parent you are trying to breakdown Demote the parent issue type to the L0 level and then you will be able to create subtasks Also, if the parent issue types already had subtasks prior to the change, the + button will still appear in the subtask panel further down the issue and subtasks can be created here Also, if you want to change any existing issues to a different type, for example if you wanted to migrate existing subtasks to another L1 issue type, bulk edit is the fastest way to do this (this can be done from the backlog or via the "issues" view then three dot menu) hope this helps!

            For us, the only way to create a subtask is by using the "Create subtask" button. When it was switched to "Create a child", we were not able to create subtasks anymore. This means 10 out of 10 teams couldn't breakdown their work anymore. We really need that button  

            Karen Caramelo Alves added a comment - For us, the only way to create a subtask is by using the "Create subtask" button. When it was switched to "Create a child", we were not able to create subtasks anymore. This means 10 out of 10 teams couldn't breakdown their work anymore. We really need that button  

              Unassigned Unassigned
              0a4d3986ddf5 Marcelo Beloni (Inactive)
              Votes:
              6 Vote for this issue
              Watchers:
              11 Start watching this issue

                Created:
                Updated: