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Bug
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Resolution: Fixed
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High
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14
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Severity 3 - Minor
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6
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Issue Summary
The sub-tasks under the parents are not available in the Backlog of Scrum boards after the 'Enhance my board and backlog' opt-out has been disabled.
Note: This problem is being observed after the 'Enhance my board and backlog' opt-out has been disabled on sites.
Steps to Reproduce
- Find a site where the boards where the 'Enhance my board and backlog' opt-out has been disabled.
- Create 2 boards in a project, one Kanban and one Scrum.
- Ensure that the board filter fetches all the issues in the project and the columns are correctly mapped.
- Review the Backlog of the Scrum board and you will not be able to visualize the sub-tasks here.
- Kanban board:
- Scrum Board:
Expected Results
Since the Board's filter fetches all the issues, it's expected we see the sub-tasks under their parent in the Backlog of the Scrum Boards.
Actual Results
Scrum Boards fail to display the the parent and their sub-task hierarchy.
- mentioned in
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Page Failed to load
[JSWCLOUD-26024] Sub-tasks are not visible under their parent in the Backlog tab after 'Enhance my board and backlog' opt-out has been disabled on boards.
With these steps I have been able to solve it without having to create new boards.
- Go to the dashboard filter that does not show subtasks and modify it by adding "project = SOFTTEST and issuetype = Subtask ORDER BY Rank ASC"2
- Run the search
- Leave the filter it back as it was "project = SOFTTEST ORDER BY Rank ASC
- The board works correctly
This forces the current board to show the subtasks
We have this issue as well.
I think it's user related: Users who did not opt in for the new view (when that was possible), get a failure on this feature now (when it's mandatory)
This bug is fixed. please let me know if any customer is still experiencing the issue.
Otherwise I will close the issue. Thanks.