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  1. Jira Platform Cloud
  2. JRACLOUD-90581

Custom epic issue type is not recognized by the epic panel in the backlog

      Update 12th December 2023

      Custom epic issue type is now supported on Timeline. Epic panel is still pending.

      Issue Summary

      The custom epic issue type is not recognized by the timeline and epic panel in the backlog

      Steps to Reproduce

      1. Create a custom issue type and add it to the epic level in the issue type hierarchy.
      2. Remove the epic issue type from the project and add the custom issue type which is at the epic level in the project.

      Expected Results

      The timeline and epic panel in the backlog should recognize the custom issue type added at the epic level in the issue type hierarchy.

      Actual Results

      The timeline and epic panel in the backlog is not recognizing the custom issue type added at the epic level in the issue type hierarchy.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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            [JRACLOUD-90581] Custom epic issue type is not recognized by the epic panel in the backlog

            Thank you for fixing this. We need to use custom epic issue type (epic hierarchy level) and if possible also the upper level (Initiative) and be able to see it on the backlog board. It is vital to our workflow. I think epic-level issues should also be visible on sprint boards if possible.

            Tomas Straka added a comment - Thank you for fixing this. We need to use custom epic issue type (epic hierarchy level) and if possible also the upper level (Initiative) and be able to see it on the backlog board. It is vital to our workflow. I think epic-level issues should also be visible on sprint boards if possible.

            Thank you guys for implementing my initial request. That is the huge step forward toward Jira supporting those parent links relationships you introduced couple years ago.

            Anatoly Spiridonov added a comment - Thank you guys for implementing my initial request. That is the huge step forward toward Jira supporting those parent links relationships you introduced couple years ago.

            Vu Le added a comment - - edited

            Hi all, I apologise for the inconvenience caused by the disruption due to this fix.

            We have decided to address the feature request JSWCLOUD-26916, so there will be an option to display custom epics as cards on the Scrum backlog, instead of in the Epics Panel.

            In the meantime, we will close JSWCLOUD-25522. If you are impacted by this fix, please submit a support ticket and ask for it to be disabled in your instance. Once JSWCLOUD-26916 is done, we will publish documentation on the new behaviour, and enable this fix again for your instance.

            Vu Le added a comment - - edited Hi all, I apologise for the inconvenience caused by the disruption due to this fix. We have decided to address the feature request JSWCLOUD-26916 , so there will be an option to display custom epics as cards on the Scrum backlog , instead of in the Epics Panel. In the meantime, we will close JSWCLOUD-25522 . If you are impacted by this fix, please submit a support ticket and ask for it to be disabled in your instance. Once JSWCLOUD-26916 is done, we will publish documentation on the new behaviour, and enable this fix again for your instance.

            df8efda53dbe my feedback is:

            When you select a Version filter, let´s assume I have a Release called PI2 and this release is assigned to each item with the field "fixversion" (also the old EPIC by us now called Features). In this case I expect only to see a filter result with  the Features which belongs to the release/version PI2, also in the left navigation field. Current behavior is that in the left navigation all items will be displayed independet from the Version / Release Filter.

            Andreas Beham added a comment - df8efda53dbe my feedback is: When you select a Version filter, let´s assume I have a Release called PI2 and this release is assigned to each item with the field "fixversion" (also the old EPIC by us now called Features). In this case I expect only to see a filter result with  the Features which belongs to the release/version PI2, also in the left navigation field. Current behavior is that in the left navigation all items will be displayed independet from the Version / Release Filter.

            This is, what I expect from Atlassian if it should be fully fixed.

            Since they moved from Epic Link to Parent Link Type they should support all custom Issue Types (i.e. Feature) to be used in all kind of Boards (Kanban, Scrum and their Backlogs) like you currently do with Epics.

            Ralf Martin added a comment - This is, what I expect from Atlassian if it should be fully fixed. Since they moved from Epic Link to Parent Link Type they should support all custom Issue Types (i.e. Feature) to be used in all kind of Boards (Kanban, Scrum and their Backlogs) like you currently do with Epics.

            Peter Lee added a comment -

            750c3ee75cc3 Are you saying that once the bug is fully fixed, that we will be able to manage custom Epic Issue Types in the backlog like any other issue type except for Epics? 

            Peter Lee added a comment - 750c3ee75cc3 Are you saying that once the bug is fully fixed, that we will be able to manage custom Epic Issue Types in the backlog like any other issue type except for Epics? 

            Andreas Beham added a comment - - edited

            HI df8efda53dbe  the bug is only partly fixed, the version filter is not considered in the left Layer1 Navigation bar and in the filter for Layer 1. 
            Expected behavior if you select a Version only the to the Version assigned Items will appear./ will be displayed

            Andreas Beham added a comment - - edited HI df8efda53dbe   the bug is only partly fixed, the version filter is not considered in the left Layer1 Navigation bar and in the filter for Layer 1.  Expected behavior if you select a Version only the to the Version assigned Items will appear./ will be displayed

            Peter Lee added a comment - - edited

            Hi, 

            This change is impacting our ability to apply SAFE appropriately in the backlog for Epic management. Can we pls have an option where we can still have custom epic issue types as being separate to that of Epic? Thank you!

             

            Attached request is here: https://jira.atlassian.com/browse/JSWCLOUD-26916

            Peter Lee added a comment - - edited Hi,  This change is impacting our ability to apply SAFE appropriately in the backlog for Epic management. Can we pls have an option where we can still have custom epic issue types as being separate to that of Epic? Thank you!   Attached request is here: https://jira.atlassian.com/browse/JSWCLOUD-26916

            Our team uses the backlog view to update and manage custom epic types. Moving these issues to panel on the left side makes management of these types harder. Can't this fix be managed a bit better by moving the custom epic types to side panel only if the "Show Custom Epic type Panel" is selected else can't the Custom Epic types issue be still showed in the backlog.

             

            Manuvimal Mohan added a comment - Our team uses the backlog view to update and manage custom epic types. Moving these issues to panel on the left side makes management of these types harder. Can't this fix be managed a bit better by moving the custom epic types to side panel only if the "Show Custom Epic type Panel" is selected else can't the Custom Epic types issue be still showed in the backlog.  

            we have the same issue working in safe essential and require Feature/Enablers instead of EPIC´s on Level1. See also a related bug here: https://jira.atlassian.com/browse/JSWCLOUD-26266

            Andreas Beham added a comment - we have the same issue working in safe essential and require Feature/Enablers instead of EPIC´s on Level1. See also a related bug here: https://jira.atlassian.com/browse/JSWCLOUD-26266

              vle2@atlassian.com Vu Le
              2a7f4ad44e0d Ramchandra Kudtarkar
              Affected customers:
              30 This affects my team
              Watchers:
              55 Start watching this issue

                Created:
                Updated:
                Resolved: