Subtask panel is not displayed as expected on parent issues after migrating from Jira cloud to Jira server

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    • 2
    • Severity 3 - Minor

      Issue Summary

      Subtask panel is not displayed as expected on parent issues after migrating from Jira cloud to Jira server

      Steps to Reproduce

      • Open Backup Manager and click on "Create backup to server"
      • Use this exported backup file and restore it in the Server instance

      Expected Results

      All issues are restored as expected and the standard parent issue displays the subtask panel as expected

      Actual Results

      The subtask panel is not visible on the parent issues

      Workaround

      The cause of the issue has been identified to be missing "Subtask_parent_id" values for the missing subtasks in the Jira cloud database which seems to be the cause of the issue. Contact Atlassian support to confirm the issue and apply a fix for the same.

            Assignee:
            Unassigned
            Reporter:
            Bopanna
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              Created:
              Updated:
              Resolved: