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  1. Jira Cloud
  2. JSWCLOUD-21024

Moving a sprint on a board at times returns an error about inconsistent state of data

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      Issue Summary

      When trying to move Sprints up and down the board, at times the following error is shown
      Jira Software cannot swap these sprints as the data is in an inconsistent state. Please contact our Support team to get assistance.

      Steps to Reproduce

      1. This is not consistently reproducible in all instances
      2. But in the affected sites, you only need to browse to the Backlog page with multiple Sprints
      3. Try to move the sprints up or down

      Expected Results

      The sprints move accordingly

      Actual Results

      The below error is thrown as can be seen in the HAR: Jira Software cannot swap these sprints as the data is in an inconsistent state. Please contact our Support team to get assistance.

      This happens since the Sequence which has been associated with the Sprint gets duplicated in the database.

      Workaround

      There is a automatic production fix for the issue that does not require manual intervention from support.
      This fix is now live on production (100%) as of (14 Aug 2023).
      Upon detection of this issue, the fix will automatically be applied in the background and the tenant will be entirely patched shortly after (~5 seconds).
      The next request to move a sprint should then succeed without any issues.

              16e17ad0ff63 Udit Khemka
              prawat@atlassian.com Prashant R (Inactive)
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                Created:
                Updated:
                Resolved: