Details
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Bug
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Resolution: Fixed
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High
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63
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Severity 3 - Minor
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25
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Description
Issue Summary
When trying to move Sprints up and down the board, at times the following error is shown
Jira Software cannot swap these sprints as the data is in an inconsistent state. Please contact our Support team to get assistance.
Steps to Reproduce
- This is not consistently reproducible in all instances
- But in the affected sites, you only need to browse to the Backlog page with multiple Sprints
- Try to move the sprints up or down
Expected Results
The sprints move accordingly
Actual Results
The below error is thrown as can be seen in the HAR: Jira Software cannot swap these sprints as the data is in an inconsistent state. Please contact our Support team to get assistance.
This happens since the Sequence which has been associated with the Sprint gets duplicated in the database.
Workaround
There is a automatic production fix for the issue that does not require manual intervention from support.
This fix is now live on production (100%) as of (14 Aug 2023).
Upon detection of this issue, the fix will automatically be applied in the background and the tenant will be entirely patched shortly after (~5 seconds).
The next request to move a sprint should then succeed without any issues.
Attachments
Issue Links
- was cloned as
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- Gathering Impact
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- mentioned in
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