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  1. Jira Platform Cloud
  2. JRACLOUD-86054

Workflow transition via smart commits does not work as expected if the workflow transition name contains accented characters

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      Issue Summary

      Workflow transition via smart commits does not work as expected if the workflow transition name contains accented characters

      • This seems to occur only if the transition name contains accented character in the first word (Example: réalisation-terminée)
      • If the first word contains non-accented characters, then the workflow transition is working as expected (Example: recette-terminée)

      Steps to Reproduce

      1. Create a Jira software project
      2. Associate a workflow with project such that:
        a) The transition name of the same status contains accented characters (Example: réalisation-terminée) 
        b) Enable "Allow all statuses to transition to this one" for the destination status
      3. Integrate Jira cloud with a development tool such as Github or Gitlab for Jira
      4. Perform a smart commit from the development tool to perform a workflow transition
        Example:
        Test example.txt TEST-123 #réalisation-terminée

      Expected Results

      The issue should be transitioned to the destination status via the transition (In this case: réalisation-terminée)

      Actual Results

      The issue is not transitioned to the destination status even though we notice that the commit information is seen in the ticket

      Workaround

      Rename the workflow transition name to include non-accented characters in the first word.

              Unassigned Unassigned
              b678926ca497 Bopanna
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                Created:
                Updated:
                Resolved: