Uploaded image for project: 'Jira Software Cloud'
  1. Jira Software Cloud
  2. JSWCLOUD-18739

Next-gen roadmap export image on Safari and Chrome fails to generate image

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    Description

      Issue Summary

      Exporting Jira roadmap doesn't work on Safari and Chrome browsers if the roadmap has complex dependencies lines drawn on issues.

      Steps to Reproduce

      1. Setup a Jira roadmap project with complex dependencies, for example link an issue to multiple issues.
      2. Click on "Export".
      3. Export modal pops up and generate image from roadmap.

      Expected Results

      Image successfully generated.

      Actual Results

      See spinner spinning with no image generated.

      Workaround

      Export in another browser e.g Firefox.

      Attachments

        1. investigate-export.gif
          2.32 MB
          WaiYee Loo
        2. Screen Recording 2020-05-01 at 09.09 AM.gif
          1.57 MB
          Angélica Luz
        3. Screen Shot 2020-02-12 at 5.46.55 pm.png
          182 kB
          WaiYee Loo
        4. Screen Shot 2020-02-12 at 5.47.11 pm.png
          220 kB
          WaiYee Loo

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              wloo WaiYee Loo
              wloo WaiYee Loo
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              Dates

                Created:
                Updated:
                Resolved: