[JRACLOUD-91527] Next-gen roadmap export image on Safari and Chrome fails to generate image - Create and track feature requests for Atlassian products.

Type: Bug
Resolution: Fixed
Priority: Low
Component/s: Timeline - Timeline View
Labels:
None

Support reference count:
2
Symptom Severity:
Severity 3 - Minor
Bug Fix Policy:
View Atlassian Cloud bug fix policy

Issue Summary

Exporting Jira roadmap doesn't work on Safari and Chrome browsers if the roadmap has complex dependencies lines drawn on issues.

Steps to Reproduce

Setup a Jira roadmap project with complex dependencies, for example link an issue to multiple issues.
Click on "Export".
Export modal pops up and generate image from roadmap.

Expected Results

Image successfully generated.

Actual Results

See spinner spinning with no image generated.

Workaround

Export in another browser e.g Firefox.

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investigate-export.gif
2.32 MB
05/May/2020 3:09 AM
Screen Recording 2020-05-01 at 09.09 AM.gif
1.57 MB
01/May/2020 12:12 PM
Screen Shot 2020-02-12 at 5.46.55 pm.png
182 kB
12/Feb/2020 6:53 AM
Screen Shot 2020-02-12 at 5.47.11 pm.png
220 kB
12/Feb/2020 6:53 AM

mentioned in: Page Failed to load; Page Failed to load; Page Failed to load; Page Failed to load; Page Failed to load; Page Loading...

(1 mentioned in)

WaiYee Loo added a comment - 26/May/2020 11:12 PM

The issue has been resolved.

WaiYee Loo added a comment - 26/May/2020 11:12 PM The issue has been resolved.

Assignee:: WaiYee Loo

Reporter:: WaiYee Loo

Affected customers:: 6 This affects my team

Watchers:: 5 Start watching this issue

Created:: 12/Feb/2020 6:53 AM

Updated:: 13/Jan/2025 3:03 AM

Resolved:: 26/May/2020 11:12 PM