Details
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Bug
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Resolution: Fixed
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High
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6.3.7, 6.3.8, 6.3.9, 6.3.11
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None
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- JIRA 6.2 - 6.2.1
- Internet Explorer 8.0.x
- Microsoft Windows XP SP3
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6.03
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Description
Steps to Replicate the problem:
Using IE8, try to use a report (e.g. Sprint or Burndown) for a sprint with over 20 issues. For example, this can be replicated using IE8 and accessing our Angry Nerds board.
Actual Behavior:
When trying to view the reports using Internet Explorer 8, the screen goes blank. Some times, IE8 shows an error as the following:
When any user on IE8 loads a SCRUM based Jira Agile board, and clicks on the "Reports" tab, the screens errors out. The following is the error reported: Problem signature: Problem Event Name: APPCRASH Application Name: iexplore.exe Application Version: 8.0.7601.17514 Application Timestamp: 4ce79912 Fault Module Name: mshtml.dll Fault Module Version: 8.0.7601.18305 Fault Module Timestamp: 52745e0e Exception Code: c0000005 Exception Offset: 000d9cdc OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Additional Error code:
Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; InfoPath.3; MS-RTC LM 8) Timestamp: Thu, 27 Mar 2014 10:05:44 UTC Message: Exception thrown and not caught Line: 3643 Char: 11817 Code: 0 URI: https://azreapps-test.muc.allianz/jira/s/d41d8cd98f00b204e9800998ecf8427e/en_UK7345zs-1988229788/6256/5/8ee862809655106b53ad43492fcc764b/_/download/contextbatch/js/gh-rapid,-greenhopper-rapid-non-gadget,-atl.general/batch.js
Notes:
- It works in any other browser.
- It works on IE10 with IE8 browser mode as well:
- It does not work on pure IE8 in Windows XP:
Attachments
Issue Links
- Discovered while testing
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GHS-11314 Loading...