Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-998

Showing user portal categories based on permissions

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi

      I would really appreciate an option or setting where you can decide whether a user sees a specific user portal request type or not.

      For example:
      I would like to create a request type where a team leader can request the removal of a user's information because the employee has left the company.

      Now it wouldn't make sense if everyone can see this request type because this is clearly an administrative task.

      What I would wish for:
      I create a group called "Team Leaders" and add all team leaders. Now I go to the request type and say "Only show this request type to users in group: Team Leaders".

      Same functionality for the categories would be nice too!

      Regards

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              a53f1858-6745-45c7-96d3-1d8ce3120957 Deleted Account (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              0 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync