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  1. Jira Service Management Data Center
  2. JSDSERVER-992

not able to use security levels for customers

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Details

    • Bug
    • Resolution: Duplicate
    • Low
    • None
    • None
    • Customer Portal
    • None

    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      We currently use JIRA for customer support.

      We do have over 1500 different people/customers with an account. Using groups and security level to divide these customers in different groups. So customers working for the same company could see each others issue and not the issues from other companies.

      Now we are thinking about moving to JIRA Service Desk, but I am not able to find any functionality to use security levels of some sort for customers.

      This is one of our main requirements for a support system,

      Laura

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-992 not able to use security levels for customers

          • Low - Low priority issues
          • Closed

          Suggestion - JSDSERVER-86 Several custom field types can't be added to a request type

          • Closed

          Suggestion - JSDSERVER-7097 'Group' custom field type can't be added to a request type

          • Gathering Interest

          Activity

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              Unassigned Unassigned
              239c67e6bf71 Laura Snoeij
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              Dates

                Created:
                Updated:
                Resolved:

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