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Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Email - Incoming
Labels:
- affects-cloud
- affects-server
- rv
- sdt

UIS:
19
Support reference count:
116
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

At the moment, it is not possible to customize the Service Desk mail handler. When you try, the following error will appear

The email handler Service Desk Mail Handler can only be used by JIRA Service Desk. Please choose a different email handler type.

It would be better to be able to configure the mail handler like the normal JIRA mail handler for some options (regex, Bulk, etc) which will affect the emails being processed by the mail handler.

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cap- 2016-04-01 at 14.37.59 .png
130 kB
01/Apr/2016 6:44 PM

Issue Links

is duplicated by

JSDSERVER-1385 Allow configuration of catch e-mail addresses

Closed

is related to

CONFSERVER-38311 Service Desk Mail Handler with more than two required fields

Closed

JSDSERVER-1807 Service Desk Email Settings to have "Local Folder" feature

Closed

JSDSERVER-837 As an admin I want the ability to configure the regex used by the Service Desk mail handler

Gathering Interest

relates to

JSDSERVER-973 As an admin I want the ability to configure the *Bulk Settings* used by the Service Desk mail handler

Closed

JSDSERVER-1518 JIRA Service Desk mail handler do not have a field to choose mailbox, folder, or catch email address

Gathering Interest

JSDCLOUD-960 Allow configuration of Service Desk default mail handler

Future Consideration

IL-239 Loading...

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(3 relates to, 9 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: Yit Wei

Votes:: 447 Vote for this issue

Watchers:: 220 Start watching this issue

Dates

Created:: 15/Oct/2014 9:00 AM

Updated:: 05/Apr/2024 2:49 AM

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