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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-8461

Add ability to trigger "Filter Assign Scope" retroactively for existing issues

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    Details

    • UIS:
      4
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      Issue Summary

      For Readonly Insight Custom Field, "Filter Assign Scope (IQL)" only takes affect for newly created/updated issues as the filter only gets triggered upon a IssueCreated or IssueUpdated events.

      As a result, as a Jira/Insight administrator it's difficult to automatically populate the "Readonly Insight Custom Field" values for existing issues until these issues are manually updated.

      Steps to Reproduce

      1. Create a few Jira issues first
      2. Add a Readonly Insight Custom Field and add to the relevant screens
      3. Add Filter Assign Scope (IQL)

      Expected Results

      Existing issues also changes the custom field value

      Actual Results

      Existing issues would not change the RO Insight custom field unless they're updated.

      Workaround

      Possible workaround bash script in community

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            Assignee:
            Unassigned Unassigned
            Reporter:
            smitra2@atlassian.com Suddha
            Votes:
            6 Vote for this issue
            Watchers:
            8 Start watching this issue

              Dates

              Created:
              Updated:

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