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Details

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Email - Outgoing
Labels:
- Email
- Participant
- Request
- affects-server
- sdt

UIS:
1
Support reference count:
4
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Hello, and thanks for this great product!
After changing license policy and other serious changes in Service Desk 2.0 our team mentioned that SD mail handlers cannot add watchers from CC field.
That is very important for us. Maybe you could suggest some workarounds?

Attachments

Issue Links

is duplicated by

JSDSERVER-781 Jira didn't store cc addresses from mails

Closed

JSDSERVER-886 When email is sent to report an issue and people are CC'd, respect the cc list

Closed

JSDSERVER-1029 Ability to set CC'ed users as a watcher and get notification

Closed

relates to

JSDSERVER-855 Should Service Desk customers be added as watchers?

Closed

JSDCLOUD-823 Mail handler for JIRA SD does not support CC watchers

Closed

JSDSERVER-1879 Convert Watchers of Issue to Participant When Enabling SD

Closed

mentioned in: Page Loading...; Page Loading...

(1 relates to, 2 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: Andrei Pechnikov

Votes:: 33 Vote for this issue

Watchers:: 28 Start watching this issue

Dates

Created:: 18/Sep/2014 11:48 AM

Updated:: 20/Feb/2024 2:58 AM