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  1. Jira Service Management Data Center
  2. JSDSERVER-7321

Include Insight Logs in Support Zip for Jira Datacenter

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      Problem Definition

      Originally reported in https://jira.mindville.com/browse/ICS-1556
      Currently Insight logs are generally stored in Jira <SHARED-HOME> location which is not included by default in Jira Support Zips

      Suggested Solution

      • Include Insight logs specific to nodes so that individual node's support zip don't just create duplicate files
      • Or include the insight logging directory configurable in Support Zip customization

      Workaround

      Follow Where are the Insight logs for Data Center installations

            [JSDSERVER-7321] Include Insight Logs in Support Zip for Jira Datacenter

            Andrew Bui made changes -
            Fix Version/s Original: 4.20.0 [ 96191 ]
            Fix Version/s New: 4.20.4 [ 98814 ]
            Andrew Bui made changes -
            Comment [ Based off [slack discussion here|https://atlassian.slack.com/archives/CFH8L0ABF/p1662365320096299], updating fix version to 4.20.4 ]
            Sam Nazha (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            UIS New: 1
            Bartosz Ornatowski made changes -
            Fix Version/s New: 4.20.0 [ 96191 ]
            Bartosz Ornatowski made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Bartosz Ornatowski made changes -
            Status Original: Gathering Interest [ 11772 ] New: In Progress [ 3 ]
            Bartosz Ornatowski made changes -
            Assignee New: Bartosz Ornatowski [ bornatowski ]
            Bartosz Ornatowski made changes -
            Remote Link New: This issue links to "Insight Platform › Insight Core › JSDSERVER-7321-fix-log-location (sandbox-bamboo)" [ 587566 ]

              bornatowski Bartosz Ornatowski
              smitra2@atlassian.com Suddha
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              5 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: