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  1. Jira Service Management Data Center
  2. JSDSERVER-7222

Adding and searching of metadata for each request types in Customer portal

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    Description

      Each request type should have the option to create metadata of a request type.

      Suppose if there is Request_type in JSD  for requesting access to various applications and systems. This request_type has 100+ options to select from. And entering all of this data in the description of the request_type is messy. So if a user searched for "Zoom", if this was included in the metadata along with the other 100 applications, the request_type would show up when searched. Instead of having to add all this list to the description.

      The search should work on both the title, description, and back-end populated metadata.

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            Unassigned Unassigned
            9dec92182c8f AviGhosh
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