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  1. Jira Service Management Data Center
  2. JSDSERVER-7174

Error when trying to change Workflow names from Cyrillic to any language in Latin Alphabet

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      Issue Summary

      If the Default Language is set to a language that uses the Cyrillic Alphabet, upon creating a Software Project all Workflows Schemes and workflows names are created with Latin Alphabet. Upon trying to change it causes the UI not to respond.
      This behavior is not seen when creating a Service Management Project, as all Workflows Schemes and Workflows names are created with Cyrillic characters as expected.

      Steps to Reproduce

      1. We have installed a fresh Jira Service Management instance on versions 4.13.4, 4.14.1, and 4.15.0.
      2. Change the default language to Cyrillic.
      3. Create a Software Project and navigate to Workflows to check on which language their names are.
      4. Try to change workflow names to Cyrillic just to confirm if in the opposite way. An error is returned (screenshot attached).
      5. Attempting to edit workflow names to English causes the UI to be unresponsive and the workflow is not updated.

      Expected Results

      It is expected to be able to change Workflow names to latin English or any other language that use Latin Alphabet.

      Actual Results

      It is not possible to change Workflow names to any language that use Latin Alphabet. Attempting to edit the workflow name leads to unresponsiveness in the UI.

      Workaround

      There is no known workaround at this moment.

        1. Creating a Software Project.png
          Creating a Software Project.png
          368 kB
        2. Default Language English and Workflow still Cyrillic.png
          Default Language English and Workflow still Cyrillic.png
          554 kB
        3. Error when trying to change Language.png
          Error when trying to change Language.png
          65 kB
        4. Screen Shot 2021-03-11 at 15.53.05.png
          Screen Shot 2021-03-11 at 15.53.05.png
          431 kB
        5. Screen Shot 2021-03-11 at 15.53.52.png
          Screen Shot 2021-03-11 at 15.53.52.png
          607 kB
        6. Screen Shot 2021-03-11 at 15.54.12.png
          Screen Shot 2021-03-11 at 15.54.12.png
          630 kB
        7. Service Project WorkFlows name in Cyrillic.png
          Service Project WorkFlows name in Cyrillic.png
          179 kB
        8. Soft Proj Workflow name English.png
          Soft Proj Workflow name English.png
          220 kB
        9. Soft Proj Workflows English.png
          Soft Proj Workflows English.png
          149 kB
        10. Trying to change Language.png
          Trying to change Language.png
          58 kB

            [JSDSERVER-7174] Error when trying to change Workflow names from Cyrillic to any language in Latin Alphabet

            Ishwinder Kaur added a comment -
            Atlassian Update - 03 March 2025

            Hi,

            At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products.

            This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact.

            We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs.

            To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues, current work, and future plans.

            Kind regards,
            Jira Service Management Data Center

            Ishwinder Kaur added a comment - Atlassian Update - 03 March 2025 Hi, At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products. This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact. We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs. To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues , current work, and future plans . Kind regards, Jira Service Management Data Center

              7ce9530e8bba Manoel da Silva
              7ce9530e8bba Manoel da Silva
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              0 This affects my team
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                Created:
                Updated:
                Resolved: