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  1. Jira Service Management Data Center
  2. JSDSERVER-7161

Hovering your mouse on a KB while opening a ticket in JSM shows the <strong> tag

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 4.14.0
    • 4.5.11, 4.13.0
    • Knowledge Base

      Issue Summary

      Hovering the mouse on a KB title that was suggested while writing the ticket summary on Customer Portal shows the <strong> tag.

      On JSM 4.5.11
      Confluence 7.4.6

      Steps to Reproduce

      1. On a JSM portal that has a Confluence as Knowledge Base;
      2. Start creating a ticket by typing some words on summary;
      3. KBs will be suggested based on the words typed;
      4. Hover your mouse under the word that was highlighted by JSM;

      Expected Results

      Nothing shows up or only the word gets showed up.

      Actual Results

      Highlighted word shows up with the <strong> tag:

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. image-2021-03-08-18-00-32-911.png
          image-2021-03-08-18-00-32-911.png
          179 kB

            [JSDSERVER-7161] Hovering your mouse on a KB while opening a ticket in JSM shows the <strong> tag

            yyao (Inactive) added a comment -

            This is fixed after JSM 4.14.0

            yyao (Inactive) added a comment - This is fixed after JSM 4.14.0

              Unassigned Unassigned
              vseger@atlassian.com Victor Seger (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: