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  1. Jira Service Management Data Center
  2. JSDSERVER-7095

Searching for request types in customer portal shows undefined in description when description is empty in oracle database only

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      Issue Summary

      Searching for request types in customer portal shows undefined in description when description is empty in oracle database only

      Steps to Reproduce

      1. Install JSD 4.5.3 in the oracle database
      2. Create a service desk project
      3. Go to Project Settings>Request types
      4. Create a request type with no description
      5. Go to the customer portal and search for the request type

      Expected Results

      The request type should come up in search with no description.

      In the oracle database empty string should be saved when there is no description

      Actual Results

      The request type comes up in search with an undefined description
      In a database, null is saved when the description is empty this is not the case for other databases

      Workaround

      • Do not keep the description empty. Set it with any dummy value.

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            [JSDSERVER-7095] Searching for request types in customer portal shows undefined in description when description is empty in oracle database only

            Ishwinder Kaur added a comment -
            Atlassian Update - 03 March 2025

            Hi,

            At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products.

            This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact.

            We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs.

            To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues, current work, and future plans.

            Kind regards,
            Jira Service Management Data Center

            Ishwinder Kaur added a comment - Atlassian Update - 03 March 2025 Hi, At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products. This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact. We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs. To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues , current work, and future plans . Kind regards, Jira Service Management Data Center

            AviGhosh added a comment -

            https://getsupport.atlassian.com/browse/SDS-55022

            AviGhosh added a comment - https://getsupport.atlassian.com/browse/SDS-55022

              Unassigned Unassigned
              9dec92182c8f AviGhosh
              Affected customers:
              9 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: