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  1. Jira Service Management Data Center
  2. JSDSERVER-7035

'Return to queue' returns user to first page of queue

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 5.16.0
    • 4.7.0, 4.11.1, 4.13.2
    • Queues

      Issue Summary

      The 'Return to queue' option (or browser back button) when viewing a JSD issue returns you to the first page of the queue, instead of the previous page you were on prior to viewing the JSD issue.

      This issue was introduced in JSD 4.7.0 and is not occurring in 4.6.11.

      Steps to Reproduce

      1. Create 51 or more issues in JSD project
      2. Go to second page of JSD queue
      3. Select an issue
      4. Use 'Return to queue' or browser back button

      Expected Results

      The user is returned to page 1 of the queue.

      Actual Results

      The user should be returned to page 2 of the queue they were on before viewing the issue.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

            [JSDSERVER-7035] 'Return to queue' returns user to first page of queue

            Alanas Spalvys added a comment -

            Hello,

            In version 4.13.6 we experience the same problem. Solution would be nice.

            Alanas Spalvys added a comment - Hello, In version 4.13.6 we experience the same problem. Solution would be nice.

            Gary Zhang added a comment -

            yes, we have this issue for our agents, can you help provide a workaround or fix?

            Gary Zhang added a comment - yes, we have this issue for our agents, can you help provide a workaround or fix?

              Unassigned Unassigned
              43408485a508 Nathan Lopez
              Affected customers:
              5 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: