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  1. Jira Service Management Data Center
  2. JSDSERVER-7000

Searching with knowledge base links with space keys that are CQL keywords fails to return results on the help centre

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 4.14.0, 4.13.1
    • 4.1.0, 4.5.0, 4.12.0
    • Knowledge Base

      Issue Summary

      When searching on the help centre (portal of portals) if there are projects links to knowledge bases on Confluence server with space keys which match CQL keywords like 'AND', 'OR', 'NOT' the search will return no results. 

      Steps to Reproduce

      1. Create a JSD instance with an application link to confluence server
      2. Create multiple spaces on the confluence instance, of which one should have the space key 'AND'
      3. Link multiple projects to created spaces
      4. Search on the help centre and observe that no results are returned for matching searches
      5. Unlink the 'AND' space and the search will work

      Expected Results

      Should search across all spaces, including those with CQL reserved words. 

      Actual Results

      No results are returned from the searches

      Workaround

      Only way around this is to unlink the space and create a space that does not have a space key as a reserved CQL word. 

            [JSDSERVER-7000] Searching with knowledge base links with space keys that are CQL keywords fails to return results on the help centre

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              Unassigned Unassigned
              01656e440512 Craig Shannon
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                Created:
                Updated:
                Resolved: