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  1. Jira Service Management Data Center
  2. JSDSERVER-6830

Incorrect description when searching Request Type in Customer Portal

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      Issue Summary

      When the Request Type does not contain any Description, it will show correctly when viewed in the Customer Portal page without searching. However, when searching for the Request Type, the Description will be displayed as "No description", rather than a null/blank space.
      The inconsistent behavior only occurs in Request Type without any Description set

      Steps to Reproduce

      1. In a Service Desk Project, go to Project Settings > Request types
      2. Clear the Description for any Request Type, then update the changes
      3. Go to the Customer Portal and look for the Request Type without searching
        • Notice the Description is blank
      4. In the Customer Portal search bar, search for the Request Type
        • Notice the Description is set to "No description"

      Expected Results

      The Request Type description will be blank in the Customer Portal, even when searched

      Actual Results

      The Request Type description is set to "No description" when searched in the Customer Portal

      Workaround

      Insert a blank/invisible character in the Description, instead of leaving it empty/null

      ‎

      Copy the character in the panel above (Double-click or highlight). Alternatively, visit http://emptycharacter.com/

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            [JSDSERVER-6830] Incorrect description when searching Request Type in Customer Portal

            Ishwinder Kaur added a comment -
            Atlassian Update - 03 March 2025

            Hi,

            At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products.

            This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact.

            We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs.

            To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues, current work, and future plans.

            Kind regards,
            Jira Service Management Data Center

            Ishwinder Kaur added a comment - Atlassian Update - 03 March 2025 Hi, At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products. This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact. We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs. To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues , current work, and future plans . Kind regards, Jira Service Management Data Center

              Unassigned Unassigned
              imazuki Irfan Mazli Mazuki (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: