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  1. Jira Service Management Data Center
  2. JSDSERVER-6697

Allow customization of Customer Portal Approval screen

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    Description

      As a Jira Service Desk Administrator, I want to customize the Customer Portal approval process to include comments and other fields, so that I can reduce the reliance on email functionality internally.

      Customize the Customer Portal in a fashion similar to the currently available email notifications customizations *(Managing service desk notifications, *Include issue variables).

      Notes:

      As of Jira Service Desk 4.4.1, the approval URL for the Customer Portal is

      https://<instance>/servicedesk/customer/user/approval-action/.../24/approve

      According to Atlassian documentation Approving a service desk request:

      Pro tip: Ask your Project Administrator to add Request details and Approval buttons to your approval notifications template, so you can quickly action a request from within your email.

      customers are currently able to edit the notifications template but not the Customer Portal pages, which increases internal reliance on email.

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            Unassigned Unassigned
            abeltz Alexander (Inactive)
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