Details
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Suggestion
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Resolution: Fixed
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None
Description
Problem definition
Due to deprecation of 2LOi application link on Cloud, Jira Service Desk on server cannot utilize knowledge base found on Confluence Cloud instance (which can be also concluded from here: Update: Knowledge bases must be on the same domain as your service desk).
Modifying application link to use "OAuth" (withoug impersonation) makes knowledge articles non-searchable, which means this functionality does not work anymore.
Suggested resolution
Develop a mean of integration that would enable Service Desk server users to use Confluence Cloud knowledge base again.
Notes
The functionality does work if "OAuth" is being used in the link configuration and if Confluence Cloud is configured to be used with Anonymous access.
Attachments
Issue Links
- relates to
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JSDCLOUD-5783 Support linking Confluence Server instances as knowledge base on Jira Service Desk Cloud
- Closed
- mentioned in
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