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  1. Jira Service Management Data Center
  2. JSDSERVER-62

Add Permission so user can only view Portal and not JIRA.

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Details

    • Suggestion
    • Resolution: Fixed
    • 1.2
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The whole reason for a customer portal is to provide a user-friendly environment for a non-technical end-user. When the user looks at their profile or logs out - they are directed to JIRA. Please add a permission so that a user can only view the customer portal and not JIRA.

      Attachments

        Issue Links

          causes

          Suggestion - JSDSERVER-215 Customers should not be able to see SLA details

          • Closed
          incorporates

          Suggestion - JSDSERVER-259 JSD Queues > as a customer, should not be able to see internal queues

          • Closed

          Suggestion - JSDSERVER-263 As a customer accessing JIRA from JSD, should not be able to see how SLAs are configured

          • Closed

          Suggestion - JSDSERVER-265 As a customer accessing JIRA from JSD > should not be able to see SLAs within the issue itself

          • Closed
          is duplicated by

          Suggestion - JSDSERVER-34 Allow users to view issues (in Customer Portal) and not Service Desk functionality

          • Closed

          Suggestion - JSDSERVER-36 As an Admin I would like to force users to only use the Customer Portal to create issues

          • Closed
          is incorporated by

          Suggestion - JSDSERVER-201 Enhance JIRA Service Desk to run as external customer-facing support system as promised in JRA-27613

          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-512 Using the default Service Desk Permissions doesn't direct customers to Service Desk

          • Low - Low priority issues
          • Closed

          Suggestion - JSDSERVER-226 Complete login and logout pages for Service Desk

          • Closed

          Suggestion - JSDSERVER-269 Allow customers to add other customers as request participants in the Customer Portal

          • Closed

          Suggestion - JSDSERVER-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

          • Closed

          Suggestion - JSDSERVER-547 Customers to be directed to only Customer Portal without the ability to navigate back to JIRA

          • Closed
          relates to

          Suggestion - JSDCLOUD-62 Add Permission so user can only view Portal and not JIRA.

          • Closed

          Suggestion - JSDSERVER-160 Basic CRM functionality

          • Gathering Interest
          mentioned in

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              8589e754-1040-484c-afdd-cff15f750991 Deleted Account (Inactive)
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                Updated:
                Resolved:

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