Loading...

XML

Word

Printable

Details

Type: Suggestion
Resolution: Support Request
Fix Version/s: 3.0.0, 3.0.0-OD-02
Component/s: Issue View
Labels:
- affects-cloud
- affects-server
- fws
- rv

Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

If a service desk team member wants to make an attachment customer-visible, they must link to the underlying attachment using a wiki-markup syntax in the comment, eg:

!image.jpg!

It should be obvious for service desk team members how to make an attachment customer-visible / it should be easy for service desk team members to embed attachments without understanding the details of how wiki markup.

Attachments

Issue Links

is related to

JSDSERVER-2362 Attachments in Customer Portal visible at the sidebar

Gathering Interest

relates to

JSDCLOUD-5279 Attachments created by Service Desk Agents are not captured in Customer Portal

Closed

JSDCLOUD-610 Make it easier for Service Desk team members to attach customer-visible files to a ticket

Closed

JSDSERVER-1535 Attachments from service desk team to customer

Gathering Interest

supersedes

JSDSERVER-43 Attachments within Customer Portal request view

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...

(4 mentioned in)

Activity

People

Assignee:: lingbo (Inactive)

Reporter:: shihab

Votes:: 177 Vote for this issue

Watchers:: 140 Start watching this issue

Dates

Created:: 24/Jun/2014 12:54 AM

Updated:: 19/Sep/2019 5:56 AM

Resolved:: 12/Oct/2015 2:33 AM