Details
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Bug
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Resolution: Fixed
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Low
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3.15.1
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2
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Severity 3 - Minor
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2
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Description
Summary
Service Desk 'Customer Request Type' field value does not show in exported file in HTML format
Steps to Reproduce
- Go to Issues > Search for issues
- Filter Service Desk project type issues
- Add 'Customer Request Type' as a column
- Click Export > HTML (Current Fields)
Expected Results
Customer Request Type values get exported
Actual Results
Customer Request Type are blank in the export HTML file
Workaround
There is no workaround in regards to HTML format specifically. However, CSV format still contains exported Request Types.
Note
Tested this behaviour in Jira versions 7.6.8 (SD 3.9.8) and 7.8.1 (SD 3.11.1) and the behaviour works as expected.
Attachments
Issue Links
- relates to
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JSDSERVER-6063 Jira Service Desk Customer Request Type not showing in subscription email
- Closed
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JRASERVER-62115 Provide your feedback on new CSV export functionality in Jira 7.4
- Closed