Details
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Suggestion
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Resolution: Low Engagement
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None
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1
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Description
Problem Definition
The Canned Responses icon is currently only visible in the Rich Text Editor (RTE) mode. This is because it is relying on events dispatched by RTE and the underlying plugin (TinyMCE) to register the Canned Responses icon.
Suggested Solution
Enable and allow the Canned Responses icon to appear when Rich Text Editor (RTE) mode is disabled.