Details
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Bug
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Resolution: Unresolved
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Low
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None
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3.2.13, 3.9.4, 3.9.9, 3.10.0
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8
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Severity 3 - Minor
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2
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Description
Summary
This seems to be a minor regression of JRASERVER-42902. Copy & paste content from Notepad/Word removes line breaks only on Customer Portal. If we do the same in JIRA view, the line breaks are preserved.
Steps to Reproduce
- Open IE11 or Firefox.
- Access one of the Service Desk issue on Customer Portal.
- Copy & paste the following content to Notepad:
line one line two line three
- Then copy & paste the content from Notepad into the comment section of the Service Desk issue.
Expected Results
The content suppose to be:
line one line two line three
Actual Results
The content will be:
line oneline twoline three
Note
This is also affecting users that open Support tickets on https://getsupport.atlassian.com on IE11/Firefox browser. If you encounter such behaviour, please use the workaround below.
Workaround
- Instead of using Ctrl+V, please use Right-click on mouse - Paste.
- Use a different browser like Chrome
Attachments
Issue Links
- is a regression of
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JRASERVER-42902 Pasting text in WYSIWYG editor breaks formatting when creating in new window in IE11
- Closed
- was cloned as
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JSDCLOUD-6351 Copy and pasting content into a comment in Customer Portal on IE11 removes line breaks
- Closed