Details
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Bug
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Resolution: Fixed
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Highest
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3.8.1, 3.9.0, 3.11.1, 3.12.2
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62
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Severity 2 - Major
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261
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Description
Summary
Jira Service Desk does not install properly after having uninstalled it from Jira before.
When SD is first installed, the following add-ons are added to the installed-plugins folder.
atlassian-chaperone-4.0.1-D20160710T234528.jar atlassian-client-resource-1.2.5-D20150501T012542.jar atlassian-pocketknife-api-commons-plugin-0.21.2-D20160629T042217.jar atlassian-timed-promise-plugin-2.3.0.jar jira-email-processor-plugin-2.4.0.jar jira-servicedesk-3.8.1-REL-0001.jar jira-servicedesk-application-3.8.1.jar jira-servicedesk-public-rest-api-plugin-3.8.1-REL-0001.jar jira-workinghours-plugin-3.8.1-REL-0001.jar jwt-plugin-1.6.0-0005.jar psmq-plugin-1.2.2.jar querydsl-4.1.4-provider-plugin-1.0.jar servicedesk-approvals-plugin-3.8.1-REL-0001.jar servicedesk-automation-modules-plugin-3.8.1-REL-0001.jar servicedesk-automation-plugin-2.4.11.jar servicedesk-automation-then-webhook-plugin-3.8.1-REL-0001.jar servicedesk-canned-responses-plugin-3.8.1-REL-0001.jar servicedesk-core-ui-plugin-3.8.1-REL-0001.jar servicedesk-frontend-plugin-3.8.1-REL-0001.jar servicedesk-internal-base-plugin-3.8.1-REL-0001.jar servicedesk-knowledge-base-plugin-3.8.1-REL-0001.jar servicedesk-lingo-plugin-3.8.1-REL-0001.jar servicedesk-notifications-plugin-3.8.1-REL-0001.jar servicedesk-project-ui-plugin-3.8.1-REL-0001.jar servicedesk-reports-plugin-3.8.1-REL-0001.jar servicedesk-search-plugin-3.8.1-REL-0001.jar servicedesk-variable-substitution-plugin-3.8.1-REL-0001.jar
Once we uninstall SD, we are left with a few of these add-ons still in the folder
atlassian-chaperone-4.0.1-D20160710T234528.jar atlassian-client-resource-1.2.5-D20150501T012542.jar atlassian-pocketknife-api-commons-plugin-0.21.2-D20160629T042217.jar atlassian-timed-promise-plugin-2.3.0.jar jira-email-processor-plugin-2.4.0.jar jira-workinghours-plugin-3.8.1-REL-0001.jar jwt-plugin-1.6.0-0005.jar psmq-plugin-1.2.2.jar querydsl-4.1.4-provider-plugin-1.0.jar servicedesk-internal-base-plugin-3.8.1-REL-0001.jar
However the "working hours" add-on is also disabled when SD is uninstalled which causes problems for reinstalling SD
Steps to Reproduce
- Uninstall Service Desk application
- Reinstall Service Desk
Expected Results
Service Desk installs successfully
Actual Results
Service Desk installation takes a long time (300 seconds waiting for add-on timeout) to finish.
Apparently Service Desk installs without any errors but actual functionality does not work properly.
Workaround
- Uninstall JIRA Service Desk
- Stop JIRA
- Remove jira-workinghours-plugin-3.8.1-REL-0001.jar file from $JIRA_HOME/plugins/installed-plugins. Please note version may be different
- Run the following in your JIRA DB to make sure add-on will be enabled
delete from pluginstate where pluginkey = 'com.atlassian.jira.plugins.workinghours'
- Restart JIRA
- Reinstall Service Desk
Attachments
Issue Links
- duplicates
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JSDSERVER-1033 Uninstalling Service Desk should uninstall its dependencies as well
- Closed
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- Closed
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- Closed
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- relates to
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- Closed
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- Gathering Impact
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- is cloned by
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JSMDC-5454 Loading...
- mentioned in
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